Luxury Auto Service Advisor: Customer Care & Workshop Liaison

Sytner Group; Coventry; Presencial; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Enhanced Holiday Entitlement – 33 days

Maternity/Paternity/Adoption Pay

Career Development

Long Service recognition every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Volunteer/community day

Descripción de la vacante

Sytner Land Rover Coventry is hiring a Service Advisor to act as the vital link between customers and the workshop, delivering outstanding service and informed guidance on servicing options.

You will communicate service status, answer questions, and collaborate with technicians to ensure timely completion. Training is provided through in-house Learning & Development and Land Rover courses; weekend patterns may be involved.

Formación

• Willingness to learn and progress
• In-house training and manufacturer courses available
• Excellent organisational and administrative skills with good attention to detail
• Strong customer service background is beneficial
• Working knowledge of Kerridge is advantageous

Responsabilidades

• Provide outstanding customer care and be the link between customers and the workshop
• Inform and consult on vehicle servicing and keep customers updated throughout
• Liaise with technicians/workshop control about vehicle statuses and ensure on-time readiness
• Offer best advice on products and services to customers
• Build rapport and identify customer needs in a busy environment

Conocimientos

Customer service

Organisational skills

Attention to detail

Kerridge knowledge

Educación

No specific education required

Herramientas

Kerridge

Descripción del empleo

Sytner Land Rover Coventry is hiring a Service Advisor to act as the vital link between customers and the workshop, delivering outstanding service and informed guidance on servicing options.

You will communicate service status, answer questions, and collaborate with technicians to ensure timely completion. Training is provided through in-house Learning & Development and Land Rover courses; weekend patterns may be involved.