Vehicle Service Advisor: Customer Care & Workshop Liaison

Sytner Group; West Midlands; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement

Bank holidays

Maternity, Paternity and Adoption Pay

Career Development

Long Service recognition every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Volunteer/community work day

Job summary

Sytner Land Rover Coventry, part of the Sytner Group, is seeking a motivated Service Advisor to provide outstanding customer care and act as the key link between customers and the workshop. You will inform customers about servicing, update them at every stage, and liaise with technicians to ensure vehicles are ready on time.

Training is provided through the in-house Learning & Development team and Land Rover courses.

Qualifications

• Customer-focused role with strong communication and interpersonal skills.
• Willingness to learn and progress; training provided in-house and by manufacturers.
• Excellent organisational and administrative abilities with good attention to detail.

Responsibilities

• Serve as the vital link between customers and workshop, informing on servicing and status updates.
• Liaise with technicians/workshop control to ensure timely vehicle readiness.
• Provide advice on products and services and build rapport with customers.

Skills

Customer service

Communication

Organisation

Kerridge knowledge

Tools

Kerridge

Job description

Sytner Land Rover Coventry, part of the Sytner Group, is seeking a motivated Service Advisor to provide outstanding customer care and act as the key link between customers and the workshop. You will inform customers about servicing, update them at every stage, and liaise with technicians to ensure vehicles are ready on time.

Training is provided through the in-house Learning & Development team and Land Rover courses.