Luxury Airline Lounge Supervisor – On-Site at Heathrow

DO & CO group; Harlington Corner; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

On-site role

Refer a Friend Scheme

On-Site Free Meals

In-house training opportunities

Career development opportunities (intl

Work with innovative luxury global fit

Job summary

DO & CO group at Heathrow Airport is seeking a Lounge Supervisor to oversee Front of House operations when the lounge is open, liaising with the kitchen to meet standards and supporting management areas as needed. They will be part of the FB service delivery and attend to passengers as part of the attendant team.

You will manage rostering, payroll, ordering, audits, stock control, and ensure service levels and food safety standards while delivering exceptional guest experiences in a luxury

Qualifications

• 3 years’ experience as a supervisor in hospitality.
• Proven leadership and delegation skills.
• Excellent guest service and complaint resolution.
• Strong communication with staff and management.
• Budgeting, inventory, and financial reporting familiarity.
• Ability to train and develop staff.

Responsibilities

• Roster management for catering staff.
• Payroll/time sheet management.
• Ordering of food, drinks and sundries.
• Liaising with Lounge Manager and Supervisors.
• Ensure food temperature per H&S regulations.
• Daily audits and stock control.
• Support FB service delivery and guest assistance.
• Staff training and performance management.

Skills

Leadership

Staff motivation

Service excellence

Communication

Problem solving

Organization

Attention to detail

Time management

Budgeting

Inventory control

Financial reporting

Menu knowledge

Conflict resolution

Team collaboration

Training staff

Flexibility

Job description

DO & CO group at Heathrow Airport is seeking a Lounge Supervisor to oversee Front of House operations when the lounge is open, liaising with the kitchen to meet standards and supporting management areas as needed. They will be part of the FB service delivery and attend to passengers as part of the attendant team.

You will manage rostering, payroll, ordering, audits, stock control, and ensure service levels and food safety standards while delivering exceptional guest experiences in a luxury