Luxury Airline Lounge Operations Lead

DO & CO group; Hounslow; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

On-site free meals

Refer a Friend scheme

In-house training opportunities

Career development opportunities

Job summary

DO & CO Group seeks a Lounge Senior Supervisor to manage daily operations of the Qatar Lounge at Heathrow Airport. You will coordinate staff, liaise with Qatar Management and DO & CO teams, and ensure exceptional food and service while maintaining brand standards.

You will lead Lounge Hosts, Front of House and Chefs, oversee service quality, cleanliness, and guest satisfaction, and support the Lounge Manager with staff development and shift planning.

Qualifications

• Must have previous experience in a similar role.
• Passion for food and motivation to deliver exceptional service.
• Well presented, professional individual with a can-do, positive attitude that indulges in team success.
• Strong, dependable leader that will happily join and assist the team to maintain the high DO & CO standards.

Responsibilities

• Supervise lounge staff and ensure high quality products and service for passengers.
• Own your shift to keep the lounge stocked and tidy per specification.
• Deliver excellent customer service with in-depth knowledge of our products and services.
• Lead the Lounge team including Hosts, Front of House and Chefs; coordinate and plan service.

Skills

Leadership

Communication

Customer service

Teamwork

Flexibility

Job description

DO & CO Group seeks a Lounge Senior Supervisor to manage daily operations of the Qatar Lounge at Heathrow Airport. You will coordinate staff, liaise with Qatar Management and DO & CO teams, and ensure exceptional food and service while maintaining brand standards.

You will lead Lounge Hosts, Front of House and Chefs, oversee service quality, cleanliness, and guest satisfaction, and support the Lounge Manager with staff development and shift planning.