Lounge Supervisor

DO & CO AG; Hounslow; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

On-site role

Refer a Friend Scheme

Free meals on-site

In-house training opportunities

Job summary

DO & CO AG at Heathrow Airport seeks a Lounge Supervisor to lead Front of House operations, ensuring service excellence and close liaison with kitchen to meet standards. You will also support management across operations and participate in FB service delivery to passengers as part of the attendant team.

The role requires minimum 3 years of supervisory hospitality experience, strong leadership, and a focus on guest satisfaction. On-site role with staff management, audits, and budget awareness.

Qualifications

• Minimum 3 years’ experience as a Supervisor in hospitality industry.
• Ability to lead and motivate staff, delegate tasks effectively, and manage team dynamics.
• Strong focus on providing excellent service to guests, addressing their needs, and resolving complaints.
• Effective verbal and written communication skills to interact with staff, management, and guests.
• Ability to quickly identify issues and develop solutions to enhance operations and guest experiences.
• Strong organizational abilities to manage multiple tasks, schedules, and priorities efficiently.
• Keen eye for detail to ensure the lounge is clean, well-presented, and meets high hospitality standards.
• Skills to manage time efficiently, ensuring that service levels are maintained and that tasks are completed in a timely manner.
• Understanding of budgeting, inventory control, and financial reporting to manage the lounge's profitability.

Responsibilities

• Manage rostering for all catering staff (including kitchen staff).
• Manage time sheets/payroll management.
• Order food, drinks, and sundries through the Do & Co ordering system.
• Liaise with Lounge Manager and Supervisors.
• Liaise with laundry regarding Lounge linen.
• Order cleaning supplies.
• Provide performance management and training of all staff.
• Investigate customer complaints.
• Complete daily audits and maintain stock control.
• Ensure food temperature complies with H&S regulations.

Skills

Leadership

Staff motivation

Guest service

Communication

Organisational skills

Conflict resolution

Budgeting/inventory

Training

Problem solving

Team collaboration

Tools

Do & Co ordering system

Job description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

The Lounge Supervisor at Heathrow Airport will focus on the Front of House operation whilst the Lounge is open and liaise with the kitchen to ensure all the required standards are met at all times. They will also support all management areas of the operations too when required. Also, the Lounge Supervisor will be expected to be part of the FB service delivery and attend to passengers as part of the attendant team.

• Managing the rostering for all catering staff (including kitchen staff)
• Managing time sheets/payroll management
• Ordering of food and drinks and sundries through Do & Co ordering system.
• Liaising with the Lounge Manager and Supervisors
• Liaising with laundry regarding Lounge linen
• Ordering cleaning supplies
• Performance management and training of all staff
• Investigating customer complaints
• Completing daily audits and maintaining stock control
• Ensuring food temperature is adhered to as per H &S regulations

Qualifications

• Minimum 3 years’ experience as a Supervisor in hospitality industry
• Ability to lead and motivate staff, delegate tasks effectively, and manage team dynamics.
• Strong focus on providing excellent service to guests, addressing their needs, and resolving complaints.
• Effective verbal and written communication skills to interact with staff, management, and guests.
• Ability to quickly identify issues and develop solutions to enhance operations and guest experiences.
• Strong organizational abilities to manage multiple tasks, schedules, and priorities efficiently.
• Keen eye for detail to ensure the lounge is clean, well-presented, and meets high hospitality standards.
• Skills to manage time efficiently, ensuring that service levels are maintained and that tasks are completed in a timely manner.
• Understanding of budgeting, inventory control, and financial reporting to manage the lounge's profitability.
• Familiarity with menu offerings, beverage pairings, and food safety regulations.
• Ability to handle conflicts among staff or with guests diplomatically and effectively.
• Ability to work collaboratively with other staff members, fostering a positive work environment.
• Skills in training new staff and providing ongoing development opportunities for team members.
• Flexibility to adapt to changing situations, guest needs, and operational demands.

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• £15.00 per hour
• On-site role
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

#docolondon