Luxury Airline Lounge Supervisor – Front of House Lead

DO & CO AG; Hounslow; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

On-site role

Refer a Friend Scheme

Free meals on-site

In-house training opportunities

Job summary

DO & CO AG at Heathrow Airport seeks a Lounge Supervisor to lead Front of House operations, ensuring service excellence and close liaison with kitchen to meet standards. You will also support management across operations and participate in FB service delivery to passengers as part of the attendant team.

The role requires minimum 3 years of supervisory hospitality experience, strong leadership, and a focus on guest satisfaction. On-site role with staff management, audits, and budget awareness.

Qualifications

• Minimum 3 years’ experience as a Supervisor in hospitality industry.
• Ability to lead and motivate staff, delegate tasks effectively, and manage team dynamics.
• Strong focus on providing excellent service to guests, addressing their needs, and resolving complaints.
• Effective verbal and written communication skills to interact with staff, management, and guests.
• Ability to quickly identify issues and develop solutions to enhance operations and guest experiences.
• Strong organizational abilities to manage multiple tasks, schedules, and priorities efficiently.
• Keen eye for detail to ensure the lounge is clean, well-presented, and meets high hospitality standards.
• Skills to manage time efficiently, ensuring that service levels are maintained and that tasks are completed in a timely manner.
• Understanding of budgeting, inventory control, and financial reporting to manage the lounge's profitability.

Responsibilities

• Manage rostering for all catering staff (including kitchen staff).
• Manage time sheets/payroll management.
• Order food, drinks, and sundries through the Do & Co ordering system.
• Liaise with Lounge Manager and Supervisors.
• Liaise with laundry regarding Lounge linen.
• Order cleaning supplies.
• Provide performance management and training of all staff.
• Investigate customer complaints.
• Complete daily audits and maintain stock control.
• Ensure food temperature complies with H&S regulations.

Skills

Leadership

Staff motivation

Guest service

Communication

Organisational skills

Conflict resolution

Budgeting/inventory

Training

Problem solving

Team collaboration

Tools

Do & Co ordering system

Job description

DO & CO AG at Heathrow Airport seeks a Lounge Supervisor to lead Front of House operations, ensuring service excellence and close liaison with kitchen to meet standards. You will also support management across operations and participate in FB service delivery to passengers as part of the attendant team.

The role requires minimum 3 years of supervisory hospitality experience, strong leadership, and a focus on guest satisfaction. On-site role with staff management, audits, and budget awareness.