Lux Spa Supervisor: Lead Team & Guest Experience

THG Ingenuity Ltd.; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

THG Ingenuity Ltd. is seeking a Spa Supervisor to assist the Spa Manager in operating the Spa and Gym at King Street Townhouse Hotel. You will supervise shifts, support guest experiences, and help maintain luxury standards across treatments, retail and leisure.

The role requires supervisory or senior therapist experience, a relevant spa qualification, and strong knowledge of spa operations. Flexibility to work evenings, weekends and holidays is expected.

Qualifications

• Previous experience in a supervisory or senior therapist role within a luxury spa, hotel spa, health club or leisure environment.
• A recognised qualification in relevant spa or beauty treatments.
• Strong knowledge of spa operations, treatment delivery, retail and guest service standards.
• Knowledge of ESPA products and treatments is desirable.

Responsibilities

• Support the Spa Manager with the daily operation of the Spa and Gym.
• Supervise and guide the team during assigned shifts, providing direction and support where required.
• Act as the point of contact for colleagues and guests during the Spa Manager’s absence or when delegated.
• Assist with duty management responsibilities and ensure the smooth running of the department.
• Support the achievement of revenue targets across treatments, memberships, retail and leisure.
• Monitor team productivity, stock usage and operational efficiency, reporting any concerns to the Spa Manager.
• Ensure all guest interactions reflect the luxury standards and values of King Street Townhouse Hotel & Spa.
• Monitor treatment, service, presentation and operational standards, addressing minor issues promptly and escalating matters where necessary.
• Help ensure that the guest journey, from booking and arrival through to treatment and departure, is seamless and personalised.
• Deliver exceptional treatments and provide professional hosting for spa guests, where appropriately qualified.
• Assist with rota planning and resource allocation in line with business levels and operational requirements.
• Maintain high standards of cleanliness, hygiene and presentation throughout the Spa, Gym and associated back-of-house areas.
• Attend and contribute to relevant departmental and hotel meetings when required.
• Ensure all legal, licensing, health and safety requirements are followed and promptly report any concerns.

Skills

Supervisory experience

Spa operations

Guest service

Team leadership

Education

Spa or beauty qualification

Tools

Spa equipment knowledge

Job description

THG Ingenuity Ltd. is seeking a Spa Supervisor to assist the Spa Manager in operating the Spa and Gym at King Street Townhouse Hotel. You will supervise shifts, support guest experiences, and help maintain luxury standards across treatments, retail and leisure.

The role requires supervisory or senior therapist experience, a relevant spa qualification, and strong knowledge of spa operations. Flexibility to work evenings, weekends and holidays is expected.