Edinburgh Luxury Spa Receptionist — Guest Experience Lead

The Balmoral, a Rocco Forte Hotel; City of Edinburgh; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Discounted rates across hotels

Extensive learning and development

Meals on duty

Laundry of uniforms

Social activities and events

Recognition programs

Annual awards

Occupational Pension Scheme

50% discount on food and beverages

25% discount on Spa Treatments

20% discount on Health Spa products

Cycle to Work Scheme

Local Retailer Discounts

Employee Assistance Programme

Job summary

The Balmoral, a Rocco Forte Hotel in Edinburgh, is seeking a Spa Attendant to welcome guests with a professional, luxury-focused approach. You will be the first contact for spa visitors and help set the tone of their experience.

You will maintain reception and retail areas, handle spa bookings, support colleagues across departments, and uphold brand standards. The role offers a competitive salary with a discretionary service charge and access to hotel perks.

Qualifications

• High personal and professional standards.
• Excellent communication skills with colleagues and guests.
• Good practical knowledge of the role and product.
• Enthusiasm for learning and personal growth.
• A passion for delivering service excellence.
• Genuine pride in their work.
• Team spirit and trustworthiness.
• Positive and professional demeanor in all interactions.
• Exceptional presentation skills.
• Teamwork to ensure seamless service.

Responsibilities

• Welcome hotel guests and spa visitors with a professional, luxury-focused approach.
• Be the first contact and provide a flawless welcome to our discerning guests.
• Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience.
• Oversee daily spa reception operations, including opening and closing procedures.
• Handle guest feedback, concerns, and service recovery with discretion and professionalism.
• Maintain immaculate reception and retail displays in line with hotel brand standards.
• Be knowledgeable of the hotel and our products.
• Undertake a range of administrative tasks, take spa bookings for treatments, and sell our products.
• Ensure spa areas are maintained, tidied, and presentable at all times.
• Work closely with all departments to create a seamless and unique experience for our guests.

Skills

Excellent communication

High personal standards

Professional demeanor

Team spirit

Pride in work

Presentation skills

Guest-focused service

Discretion

Adaptability

Positive attitude

Job description

The Balmoral, a Rocco Forte Hotel in Edinburgh, is seeking a Spa Attendant to welcome guests with a professional, luxury-focused approach. You will be the first contact for spa visitors and help set the tone of their experience.

You will maintain reception and retail areas, handle spa bookings, support colleagues across departments, and uphold brand standards. The role offers a competitive salary with a discretionary service charge and access to hotel perks.