Spa Receptionist

The Balmoral, a Rocco Forte Hotel; City of Edinburgh; Vor Ort; GBP 30.000 - 37.000; Vollzeit

Benefits dieser Stelle

Discounted rates across hotels

Extensive learning and development

Meals on duty

Laundry of uniforms

Social activities and events

Recognition programs

Annual awards

Occupational Pension Scheme

50% discount on food and beverages

25% discount on Spa Treatments

20% discount on Health Spa products

Cycle to Work Scheme

Local Retailer Discounts

Employee Assistance Programme

Zusammenfassung

The Balmoral, a Rocco Forte Hotel in Edinburgh, is seeking a Spa Attendant to welcome guests with a professional, luxury-focused approach. You will be the first contact for spa visitors and help set the tone of their experience.

You will maintain reception and retail areas, handle spa bookings, support colleagues across departments, and uphold brand standards. The role offers a competitive salary with a discretionary service charge and access to hotel perks.

Qualifikationen

• High personal and professional standards.
• Excellent communication skills with colleagues and guests.
• Good practical knowledge of the role and product.
• Enthusiasm for learning and personal growth.
• A passion for delivering service excellence.
• Genuine pride in their work.
• Team spirit and trustworthiness.
• Positive and professional demeanor in all interactions.
• Exceptional presentation skills.
• Teamwork to ensure seamless service.

Aufgaben

• Welcome hotel guests and spa visitors with a professional, luxury-focused approach.
• Be the first contact and provide a flawless welcome to our discerning guests.
• Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience.
• Oversee daily spa reception operations, including opening and closing procedures.
• Handle guest feedback, concerns, and service recovery with discretion and professionalism.
• Maintain immaculate reception and retail displays in line with hotel brand standards.
• Be knowledgeable of the hotel and our products.
• Undertake a range of administrative tasks, take spa bookings for treatments, and sell our products.
• Ensure spa areas are maintained, tidied, and presentable at all times.
• Work closely with all departments to create a seamless and unique experience for our guests.

Kenntnisse

Excellent communication

High personal standards

Professional demeanor

Team spirit

Pride in work

Presentation skills

Guest-focused service

Discretion

Adaptability

Positive attitude

Jobbeschreibung

Our hotel The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Our hotel The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your Key Responsibilities

Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests. As a valued part of the Forte family, you will:

• Welcome hotel guests and spa visitors with a professional, luxury-focused approach


• Be the first contact and provide a flawless welcome to our discerning guests


• Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience


• Oversee daily spa reception operations, including opening and closing procedures


• Handle guest feedback, concerns, and service recovery with discretion and professionalism


• Maintain immaculate reception and retail displays in line with hotel brand standards


• Act naturally in all your communications


• Be the friendly, confident face behind our spa reception desk


• Offer our guests a warm, intuitive, and personalised greeting


• Be knowledgeable of the hotel and our products


• Ensure compliance with hotel policies, procedures, and safety standards


• Undertake a range of administrative tasks, take spa bookings for treatments, and sell our products


• Ensure spa areas are maintained, tidied, and presentable at all times


• Work closely with all departments to create a seamless and unique experience for our guests

Who are we looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• High personal and professional standards


• Excellent communication skills with colleagues and guests


• Good practical knowledge of the role and product


• Enthusiasm for learning and personal growth


• A passion for delivering service excellence


• Genuine pride in their work


• Team spirit and trustworthiness


• Positive and professional demeanor in all interactions


• Exceptional presentation skills


• Teamwork to ensure seamless service

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels


• Extensive learning and development opportunities


• Meals on duty, laundry of uniforms


• Social activities and events


• Recognition programs


• Annual awards
  
• Occupational Pension Scheme


• 50% discount on food and beverages


• 25% discount on Spa Treatments


• 20% discount on Health Spa products


• Cycle to Work Scheme


• Local Retailer Discounts


• Employee Assistance Programme

The expected salary package of our Spa Attendant is £33,364 gross per annum (salary plus discretionary service charge)

to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.