Lux Hotel Receptionist - Elevate Guest Experience & Growth

The NICI Lymington; South Baddesley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discounts across THE NICI COLLeC

Job summary

THE NICI Collection is a luxury lifestyle hotel group in the UK, delivering exceptional hospitality, wellness experiences, and memorable journeys across desirable locations. As a Hotel Receptionist, you will be the face of the hotel, welcoming guests, handling check-ins/outs, enquiries, and reservations while promoting dining and spa services.

The role requires excellent communication, a professional presentation, and a flexible approach to shifts, including weekends, in a dynamic hotel

Qualifications

• Previous hotel, hospitality, or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional, friendly, and well-presented.
• Strong organisational skills and attention to detail.
• Flexible approach to working shifts, including weekends.

Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Handle reservations, enquiries, and guest requests.
• Deliver exceptional customer service at all times.
• Maintain accurate guest records and payment information.
• Promote hotel facilities, dining experiences, and spa services.
• Resolve guest queries professionally and efficiently.

Skills

Customer service

Communication

Organisational skills

Professional appearance

Weekend availability

Job description

THE NICI Collection is a luxury lifestyle hotel group in the UK, delivering exceptional hospitality, wellness experiences, and memorable journeys across desirable locations. As a Hotel Receptionist, you will be the face of the hotel, welcoming guests, handling check-ins/outs, enquiries, and reservations while promoting dining and spa services.

The role requires excellent communication, a professional presentation, and a flexible approach to shifts, including weekends, in a dynamic hotel