Luxury Front Desk Leader — Assistant Reception Manager

The NICI Lymington; South Baddesley; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Career development opportunities

Meals on duty

Ongoing training

Job summary

THE NICI Collection is seeking an experienced Assistant Reception Manager to support the Front Office operations in South Baddesley. You will work closely with the Reception Manager, leading the reception team while providing exceptional guest experiences.

This role requires previous supervisory experience in a hotel and a strong passion for customer service. The ideal candidate will thrive in a luxury setting, embody strong leadership abilities, and be organized with attention to detail.

Qualifications

• Previous experience in a Front Office supervisory or Assistant Reception Manager role.
• Passion for delivering exceptional customer service.
• Strong leadership and team development abilities.
• Highly organized with excellent attention to detail.

Responsibilities

• Support the Reception Manager in daily operations.
• Lead and develop the reception team.
• Ensure efficient check‑in and check‑out.
• Handle guest enquiries and complaints professionally.
• Assist with staff training and performance management.

Skills

Customer service

Leadership

Communication skills

Organizational skills

Tools

Hotel property management systems

Job description

THE NICI Collection is seeking an experienced Assistant Reception Manager to support the Front Office operations in South Baddesley. You will work closely with the Reception Manager, leading the reception team while providing exceptional guest experiences.

This role requires previous supervisory experience in a hotel and a strong passion for customer service. The ideal candidate will thrive in a luxury setting, embody strong leadership abilities, and be organized with attention to detail.