Luxury Hotel Reception Manager - Lead Front Office

The NICI Lymington; South Baddesley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Salary plus service charge

Staff discounts

Career development

Meals on duty

Training & leadership development

Supportive environment

Job summary

THE NICI Collection is seeking an experienced Reception Manager to lead our Front Office team across luxury properties. As the face of the hotel, you will deliver an exceptional guest experience from arrival to departure, motivate and develop staff, and ensure seamless check-in/out while maintaining world-class standards.

You will collaborate with Housekeeping, Reservations, F&B, Maintenance, and other departments to maximise guest satisfaction and revenue, while controlling labour costs and

Qualifications

• Previous experience as a Reception Manager or senior Front Office leader in hotels.
• Proven ability to lead, motivate and develop high-performing teams.
• Passion for delivering luxury guest experiences and service excellence.
• Strong communication, organisation and problem-solving skills.
• Good commercial awareness with a focus on revenue opportunities.

Responsibilities

• Lead day-to-day Front Office operations with exceptional guest service.
• Recruit, train, coach, and develop reception team.
• Foster positive high-performing team culture.
• Ensure smooth check-in/check-out procedures.
• Handle guest feedback and complaints professionally.
• Monitor performance and implement improvements.
• Prepare rotas and manage staffing and labour costs.
• Manage reservations, billing, cash handling and admin.
• Collaborate with Housekeeping, Reservations, F&B, Maintenance and others.
• Maintain compliance with policies, health and safety.
• Drive upselling and maximise revenue through room allocation.
• Produce departmental reports and participate in meetings.

Skills

Leadership & team development

Guest service excellence

Communication skills

Problem-solving

Commercial awareness

Tools

Hotel PMS

Job description

THE NICI Collection is seeking an experienced Reception Manager to lead our Front Office team across luxury properties. As the face of the hotel, you will deliver an exceptional guest experience from arrival to departure, motivate and develop staff, and ensure seamless check-in/out while maintaining world-class standards.

You will collaborate with Housekeeping, Reservations, F&B, Maintenance, and other departments to maximise guest satisfaction and revenue, while controlling labour costs and