Lux Night Receptionist: Guest Experience & Night Audit

Ennismore International Management Limited; Witney; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

Biannual socials

Exclusive staff rates

F&B discounts across sister properties

Estelleversary gifting

Uniform provided

Cycle to Work

Pension and life assurance

Perkbox benefits

28 days holiday

Staff forums

Job summary

Estelle Manor in Oxfordshire is seeking a Night Receptionist to be the welcoming face of the estate through the night, greeting late arrivals, assisting with overnight requests, and ensuring seamless departures before dawn. You will handle the night audit, support essential administrative tasks, and keep reception and communal guest areas impeccably presented.

The role suits those with hotel experience, strong communication, and the ability to work under pressure while delivering outstanding

Qualifications

• Previous hotel experience required; night shift experience in luxury properties desirable.
• Excellent communication skills; comfortable speaking with colleagues, senior management, members and guests.
• Ability to perform under pressure and meet deadlines.
• Passion for delivering exceptional guest experiences with keen attention to detail.

Responsibilities

• Welcome guests as the night receptionist and manage late arrivals.
• Assist with overnight requests and ensure smooth departures before dawn.
• Conduct night audit and support essential administrative tasks.
• Keep reception and communal areas clean, presentable and welcoming.

Skills

Hotel experience

Night shift experience

Communication skills

Guest service

Attention to detail

Job description

Estelle Manor in Oxfordshire is seeking a Night Receptionist to be the welcoming face of the estate through the night, greeting late arrivals, assisting with overnight requests, and ensuring seamless departures before dawn. You will handle the night audit, support essential administrative tasks, and keep reception and communal guest areas impeccably presented.

The role suits those with hotel experience, strong communication, and the ability to work under pressure while delivering outstanding