Night Receptionist

JAM Recruitment Ltd; Greater London; On-site; GBP 20,000 - 29,000; Part time

Job summary

Kellan Group (including Berkeley Scott, RK and Quantica) is seeking a Night Receptionist to provide outstanding guest service throughout the night at a Central London hotel.

This is an ad hoc, temporary role requiring you to welcome late-arriving guests, perform overnight checks, and maintain security, with a thorough handover to the daytime team.

Qualifications

• Front office or hotel reception experience.
• Experience with Opera Cloud.
• Excellent spoken and written English.
• Friendly, professional and guest-focused approach.
• Calm and confident when handling challenges.
• Strong attention to detail and organisational skills.
• Ability to work independently overnight.

Responsibilities

• Welcome and check in late-arriving guests.
• Handle guest requests, queries and complaints professionally.
• Complete overnight audits and reception duties.
• Assist with security and ensure the hotel remains safe overnight.
• Monitor and report maintenance or operational issues.
• Handle unexpected situations calmly and professionally.
• Prepare reception and the hotel for the morning team.
• Provide a clear handover to the daytime team.

Skills

Front office experience

Guest service

English proficiency

Calm under pressure

Attention to detail

Organisational skills

Overnight availability

Opera Cloud

Tools

Opera Cloud

Job description

This temporary Night Receptionist role in Central London offers £18 per hour plus holiday pay, working overnight shifts on an ad hoc basis.

The successful candidate welcomes late-arriving guests, manages check-ins and queries, and handles complaints with professionalism.

Duties include completing overnight audits, monitoring building security, and reporting maintenance concerns.

Strong front office or hotel reception experience is essential, alongside calm judgement when resolving unexpected situations.

The postholder prepares reception for the morning shift and delivers a clear handover to daytime colleagues.

Reliability, excellent communication, and confidence working alone during unsociable hours are key.

Night Receptionist - ADHOC As a Night Receptionist, you'll be responsible for providing excellent guest service throughout the night while supporting the smooth running and security of the hotel.

Pay: £18 per hour

Location: Central London

Key Responsibilities

• Welcome and check in late-arriving guests.
• Handle guest requests, queries and complaints professionally.
• Complete overnight audits and reception duties.
• Assist with security and ensure the hotel remains safe overnight.
• Monitor and report any maintenance or operational issues.
• Handle unexpected situations calmly and professionally.
• Prepare reception and the hotel for the morning team.
• Provide a clear handover to the daytime team.

What We’re Looking For

• Previous Front Office or hotel reception experience.
• Experience with Opera Cloud.
• Excellent spoken and written English.
• Friendly, professional and guest-focused approach.
• Calm and confident when handling challenges.
• Strong attention to detail and organisational skills.
• Ability to work independently overnight.

Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.