Lux Front Desk Ambassador | Service Charge & Growth

Threadneedles Hotel; Bath; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Service Charge

Incentive Payments

Referral Bonus

Generous Holiday Allowance increase

Recognition Programs

Career Investment

Learning and Development

Financial Wellbeing

Health and Wellbeing

Healthcare Package

Pension scheme

Exclusive YTL Perks

Job summary

The Gainsborough Bath Spa in Bath is seeking a friendly hotel receptionist who will welcome guests, manage check-in and check-out, and respond to enquiries face-to-face and by phone with efficiency and warmth. You will be a strong communicator with excellent organisational skills, enjoy working with guests as part of the front office team, and prior experience using Opera is preferred.

This luxury hotel offers a distinctive historic setting and benefits from a generous service-charge structure,

Responsibilities

• Guest check-in and check-out guidance
• Respond to guest queries face-to-face and on the telephone in an efficient, friendly, and professional manner
• Be approachable with excellent communication and strong organisational skills
• Contribute to the front office team and enhance guest experiences

Job description

The Gainsborough Bath Spa in Bath is seeking a friendly hotel receptionist who will welcome guests, manage check-in and check-out, and respond to enquiries face-to-face and by phone with efficiency and warmth. You will be a strong communicator with excellent organisational skills, enjoy working with guests as part of the front office team, and prior experience using Opera is preferred.

This luxury hotel offers a distinctive historic setting and benefits from a generous service-charge structure,