Guest Services & Front Desk Specialist

Focus Hotels Management Limited; Matlock Bath CP; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Training and development

28 days holiday incl. Bank Holidays

Stakeholder Pension

Discounted room rates for you and your

Meals on duty

Job summary

New Bath Hotel & Spa in Matlock Bath is seeking a proactive Front Desk professional to greet guests, manage check-ins/outs, and handle reservations with a high level of service. You will work closely with hotel teams to deliver exceptional guest experiences in a historic setting.

Role requires strong communication, multi-tasking, and IT proficiency with hotel systems. Weekend and shift work may be required, and competitive pay with benefits is offered.

Qualifications

• Excellent communication and interpersonal skills.
• Strong teamwork and professional demeanor.
• Attention to detail in billing, reservations, and guest records.
• Customer service mindset with guest-first attitude.
• Proficiency with hotel software and basic IT tasks.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out.
• Handle phone, email, and in-person reservations and update the system.
• Provide information about hotel facilities and local attractions.
• Assist guests with luggage, transport, and directions as needed.
• Process payments, issue receipts, and ensure correct billing.
• Coordinate with other departments to fulfill guest requests.
• Address complaints professionally and escalate when required.
• Support front desk safety and security procedures.
• Perform administrative tasks and maintain a clean front desk area.
• Stay informed about hotel services, promotions, and policies.
• Multitask effectively in a fast-paced environment.
• Utilise PMS and reservations software to generate reports.

Skills

Communication Skills

Teamwork

Professionalism

Attention to detail

Customer Service

IT Proficiency

Tools

PMS

Reservations software

Job description

New Bath Hotel & Spa in Matlock Bath is seeking a proactive Front Desk professional to greet guests, manage check-ins/outs, and handle reservations with a high level of service. You will work closely with hotel teams to deliver exceptional guest experiences in a historic setting.

Role requires strong communication, multi-tasking, and IT proficiency with hotel systems. Weekend and shift work may be required, and competitive pay with benefits is offered.