Hotel Front Desk & Guest Services Specialist

Focus Hotels Management Limited; Matlock; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Excellent training and development

28 days holiday including Bank Holiday

Stakeholder Pension entitlement

Discounted hotel room rates for you, 


On-going incentives and rewards

Meals on duty

Job summary

New Bath Hotel & Spa in Matlock is seeking a proactive Front Desk/Guest Services professional to greet guests, check them in, and manage reservations with accuracy and courtesy.

You will coordinate with housekeeping and other departments, handle payments, answer inquiries, and provide local recommendations to ensure a memorable stay. The role requires strong communication, teamwork, and IT proficiency in hotel systems.

Responsibilities

• Greet guests, check-in and check-out, and document payments.
• Manage reservations via phone, email, or in person.
• Answer calls and provide information on facilities and local attractions.
• Assist guests with luggage, transport, and directions.
• Process payments and issue receipts per hotel policies.
• Coordinate with other departments to ensure guest satisfaction.
• Handle complaints professionally and escalate when needed.
• Maintain front desk cleanliness and organize guest correspondence.
• Stay informed about hotel services and promotions.
• Multitask and manage time in a fast-paced environment.
• Use PMS and reservation software to manage guest data and reports.

Skills

Communication Skills

Teamwork

Professionalism

Attention to detail

Customer Service

IT Proficiency

Job description

New Bath Hotel & Spa in Matlock is seeking a proactive Front Desk/Guest Services professional to greet guests, check them in, and manage reservations with accuracy and courtesy.

You will coordinate with housekeeping and other departments, handle payments, answer inquiries, and provide local recommendations to ensure a memorable stay. The role requires strong communication, teamwork, and IT proficiency in hotel systems.