Luxury Spa Front Desk Concierge | Flexible Hours

Champneys; Wilmslow; Presencial; GBP 14.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free parking

Professional uniform

Descripción de la vacante

Champneys Mottram Hall is seeking a Front of House Receptionist to warmly welcome guests, manage arrivals and departures, and ensure a memorable spa guest experience. You’ll handle check-ins, payments, and guest inquiries with a professional, friendly demeanor, contributing to smooth operations across the reception and related departments.

Ideal candidates are people‑oriented with strong communication skills; prior reception or hospitality experience is desirable, though full training is

Formación

• Deliver a warm, professional welcome and efficient check-in experience.
• Manage guest check-outs, payments, accounts and robe controls.
• Handle guest enquiries, resolve concerns and escalate where appropriate.
• Administer payments and end-of-day procedures in line with company guidelines.

Responsabilidades

• Deliver a warm, professional welcome and efficient check in experience.
• Managing guest check outs, payments, accounts and robe controls.
• Handling guest enquiries, resolving concerns and escalating where appropriate.
• Administering payments and end of day procedures in line with company guidelines.
• Preparing arrivals for future dates to ensure a seamless guest journey.
• Operating the switchboard and transferring calls professionally.
• Liaising with Housekeeping and other departments to support guest satisfaction.

Conocimientos

Customer service

Communication

Attention to detail

Hospitality experience (desirable)

Calm under pressure

Herramientas

Shift app technology

Descripción del empleo

Champneys Mottram Hall is seeking a Front of House Receptionist to warmly welcome guests, manage arrivals and departures, and ensure a memorable spa guest experience. You’ll handle check-ins, payments, and guest inquiries with a professional, friendly demeanor, contributing to smooth operations across the reception and related departments.

Ideal candidates are people‑oriented with strong communication skills; prior reception or hospitality experience is desirable, though full training is