Guest Experience Specialist — Front Desk & Reservations

New Bath Hotel & Spa; Matlock; Híbrido; GBP 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Training and development

28 days holiday including Bank Holiday

Stakeholder Pension entitlement

Discounted hotel room rates for you, &

Meals on duty

On-going incentives and rewards

Descripción de la vacante

New Bath Hotel & Spa in Matlock Bath invites applications for a Front Desk Assistant. You will greet guests, manage check-ins/outs, take reservations, and provide information about local attractions and hotel facilities.

You will process payments, coordinate with other departments, and ensure a smooth and welcoming guest experience. We seek team players with strong communication, attention to detail and IT proficiency in reservation systems.

Formación

• Excellent communication and customer service skills.
• Strong teamwork and professionalism in a fast-paced hotel setting.
• Attention to detail in guest check-in, reservations, and billing.
• Proficiency with hotel IT systems and reservation software.
• Ability to multitask and manage time effectively.

Responsabilidades

• Greet guests and handle check-in/check-out accurately.
• Manage reservations via phone, email, or in person.
• Answer calls and provide information on facilities and local attractions.
• Assist guests with luggage, transport, and directions.
• Process payments and issue receipts in line with policy.
• Coordinate with other departments to ensure smooth operations.
• Handle guest complaints professionally and escalate when needed.
• Maintain front desk organization and stay informed on services.
• Utilize PMS, reservation systems, and reporting tools.

Conocimientos

Communication skills

Teamwork

Professionalism

Attention to detail

Customer service

IT proficiency

Descripción del empleo

New Bath Hotel & Spa in Matlock Bath invites applications for a Front Desk Assistant. You will greet guests, manage check-ins/outs, take reservations, and provide information about local attractions and hotel facilities.

You will process payments, coordinate with other departments, and ensure a smooth and welcoming guest experience. We seek team players with strong communication, attention to detail and IT proficiency in reservation systems.