Lux Club Concierge - Guest Experience & Front Office

The Carnegie Club at Skibo Castle; Dornoch; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Share of gratuities

33 days annual leave pro-rata

Auto enrolment pension scheme

Family friendly support

Life cover

Wellness platform access

Staff benefit scheme including cycle2w

Tech scheme & eyecare discounts

Local staff transport service

Meals on shift provided

Complimentary staff gym access

Staff events

Long Service Awards

Job summary

The Carnegie Club at Skibo Castle in Scotland seeks a Front Office professional to welcome members and guests, ensuring a warm and personalised arrival experience at Skibo Castle, Highland. You will manage check-in/out, luggage and guest movements, and coordinate requests across transport, dining, golf, spa and estate activities.

With strong organisation and excellent communication, you will maintain guest profiles, prepare daily front office documentation and support billing, working closely

Qualifications

• Experience in Front Office, concierge, hospitality, events or customer-facing environments.
• Luxury or private club experience is beneficial but not essential.
• Warm, confident and professional with excellent communication and strong organisational skills.
• Comfortable using computers and learning new systems; able to manage administration and accounts.

Responsibilities

• Welcoming members and guests and creating a warm, personal arrival experience.
• Managing check-in and check-out, luggage and guest movements.
• Coordinating requests including transport, dining, golf, spa, estate activities and bespoke itineraries.
• Developing strong knowledge of Skibo Castle, the Estate and Club experiences.
• Maintaining accurate guest profiles, preferences, correspondence and operational information in Jonas.
• Preparing daily Front Office documentation, reports, spreadsheets and guest information.
• Monitoring guest accounts and supporting billing, payments and financial administration.
• Coordinating guest itineraries and communicating updates across departments.
• Working closely with Housekeeping, Activities, Food & Beverage, Reservations and other teams to ensure a seamless member experience.
• Taking ownership of requests and finding practical solutions when things don’t go to plan.

Job description

The Carnegie Club at Skibo Castle in Scotland seeks a Front Office professional to welcome members and guests, ensuring a warm and personalised arrival experience at Skibo Castle, Highland. You will manage check-in/out, luggage and guest movements, and coordinate requests across transport, dining, golf, spa and estate activities.

With strong organisation and excellent communication, you will maintain guest profiles, prepare daily front office documentation and support billing, working closely