Elite Front of House Switchboard & Concierge

The Carnegie Club; United Kingdom; On-site; GBP 23,868 - 32,292; Full time

Benefits offered by this job

Share of gratuities

33 days annual leave pro-rata

Auto enrolment pension scheme

Meals on shift provided

Job summary

The Carnegie Club in Skibo Castle, Highland, seeks a Switchboard Receptionist to join our Front of House team. You will manage calls, coordinate guest requests, and support day-to-day operations across the club, delivering a warm, professional welcome.

The role offers a structured, process-driven environment with opportunities to develop hospitality skills and gain exposure to concierge, reservations, and guest services. A competitive package accompanies this position.

Qualifications

• Experience in a high-end customer service or hospitality environment (4/5* preferred).
• Excellent verbal and written communication skills.
• Strong organisational abilities and attention to detail.

Responsibilities

• Manage all internal and external calls with professionalism, warmth, and efficiency.
• Act as a key first point of contact, creating a positive and lasting first impression.
• Coordinate and communicate requests clearly across departments, ensuring timely follow-up.
• Work with Reservations and Host teams to deliver a seamless guest experience.
• Assist with guest enquiries, bookings and administrative tasks as required.
• Provide flexible support across Front of House during peak periods and events.
• Handle deliveries, post, and package tracking with care and organisation.
• Maintain accurate records and support reporting requirements.
• Ensure adherence to financial procedures in handling petty cash and other transactions.
• Stay informed on club services, events, and opportunities to enhance the guest experience.

Skills

Communication

Reservation systems

Computer literacy

Teamwork

Customer service

Hospitality experience

Tools

Reservation software

Job description

The Carnegie Club in Skibo Castle, Highland, seeks a Switchboard Receptionist to join our Front of House team. You will manage calls, coordinate guest requests, and support day-to-day operations across the club, delivering a warm, professional welcome.

The role offers a structured, process-driven environment with opportunities to develop hospitality skills and gain exposure to concierge, reservations, and guest services. A competitive package accompanies this position.