Club Concierge - Guest Experience & Front Office

The Carnegie Club; Dornoch; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Share of gratuities

33 days annual leave pro-rata

Auto enrolment pension scheme

Family friendly support

Life cover

Access to wellness platform

Access to staff benefit scheme (cycle2

tech scheme

Local staff transport service

Meals on shift provided free of charge

Complimentary use of staff gym

Staff events

Long Service Awards

Job summary

The Carnegie Club at Skibo Castle in Highland seeks a Club Concierge to help deliver personalised guest experiences and seamless front-of-house service.

You will welcome members and guests, manage check-in/out, coordinate transport, dining, golf, spa and bespoke itineraries, and maintain guest profiles in Jonas.

Qualifications

• We're looking for someone who enjoys people, organisation and problem-solving.
• Experience in Front Office, concierge, hospitality, events, tourism or another customer-facing environment is a plus.
• Luxury or private members' club experience is beneficial, but not essential.

Responsibilities

• Welcoming members and guests and creating a warm, personal arrival experience.
• Managing check-in and check-out, luggage and guest movements.
• Coordinating requests including transport, dining, golf, spa, estate activities and bespoke itineraries.
• Developing strong knowledge of Skibo Castle, the Estate and Club experiences.
• Maintaining accurate guest profiles, preferences, correspondence and operational information in Jonas.
• Preparing daily Front Office documentation, reports, spreadsheets and guest information.
• Monitoring guest accounts and supporting billing, payments and financial administration.
• Coordinating guest itineraries and communicating updates across departments.
• Working closely with Housekeeping, Activities, Food & Beverage, Reservations and other teams to ensure a seamless member experience.
• Taking ownership of requests and finding practical solutions when things don't go to plan.

Job description

Club Concierge - Guest Experience & Front Office

Application Deadline: 16 September 2026

Department: Front of House

Employment Type: Permanent - Full Time

Location: Skibo Castle, Highland

Reporting To: Head of Operations

Description

At Skibo, great hospitality is about more than what happens in front of the guest. It's about knowing the details, staying organised and making sure every part of a member's stay comes together seamlessly.

As a Club Concierge, you'll be one of the key points of contact for our members and guests, combining warm, personal hospitality with strong organisation and Front Office administration.

You'll build relationships with members, understand their preferences, help arrange their experiences and be there to make their stay as seamless as possible.

About The Role

• Welcoming members and guests and creating a warm, personal arrival experience.
• Managing check-in and check-out, luggage and guest movements.
• Coordinating requests including transport, dining, golf, spa, estate activities and bespoke itineraries.
• Developing strong knowledge of Skibo Castle, the Estate and Club experiences.
• Maintaining accurate guest profiles, preferences, correspondence and operational information in Jonas.
• Preparing daily Front Office documentation, reports, spreadsheets and guest information.
• Monitoring guest accounts and supporting billing, payments and financial administration.
• Coordinating guest itineraries and communicating updates across departments.
• Working closely with Housekeeping, Activities, Food & Beverage, Reservations and other teams to ensure a seamless member experience.
• Taking ownership of requests and finding practical solutions when things don't go to plan.

About You

We're looking for someone who enjoys people, organisation and problem-solving.

You may have experience in Front Office, concierge, hospitality, events, tourism or another customer-facing environment. Luxury or private members' club experience is beneficial, but it's not essential.

You'll be:

• Warm, confident and professional.
• Highly organised with excellent attention to detail.
• A strong communicator and team player.
• Comfortable using computers and learning new systems.
• Confident managing administration, information and accounts.
• Calm under pressure and able to prioritise.
• Proactive, dependable and willing to use your initiative.
• Passionate about creating great experiences for others.

You don't have to tick every box. We're interested in your personality, your potential and what you can bring to Skibo.

What We Offer You

• Share of gratuities
• 33 days annual leave pro-rata
• Auto enrolment pension scheme
• Family friendly support
• Life cover
• Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
• Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high street retailers
• Local staff transport service
• Meals on shift provided free of charge
• Complimentary use of staff gym
• Staff events
• Long Service Awards

Don't forget to check out our Benefits section on the Homepage for more details!