Castle Night Operations & Guest Services

The Carnegie Club; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Share of gratuities

33 days annual leave pro-rata

Auto enrolment pension scheme

Occupational sick pay

Family friendly support

Life assurance cover

Wellbeing platforms

Cycle to work

Free meals on shift

Complimentary staff gym

Team events

Job summary

The Carnegie Club is seeking a Night Porter based at Skibo Castle, Highland. This permanent, full-time role oversees overnight operations, guest safety and service, and administrative tasks to support a seamless night shift.

You will work with the Night Supervisor and Night Manager to maintain security, deliver discreet service, and ensure Skibo’s high standards of presentation and safety across public areas, venues, and guest facilities.

Qualifications

• Must be reliable and dependable.
• Strong guest service mindset with a professional manner.
• Ability to remain calm and composed under pressure, handling guest needs confidently.

Responsibilities

• Support the Night Supervisor and Night Manager with the safe, secure and smooth running of the Club throughout the night.
• Carry out regular security and fire safety checks in line with Club procedures.
• Provide warm, professional and discreet service to members and guests, supporting other departments including Food & Beverage, Housekeeping, Maintenance and Transport.
• Take responsibility for the switchboard once the late Receptionist has finished, handling calls and enquiries efficiently and professionally.
• Maintain the presentation and ambience of the Castle overnight, ensuring public areas, fireplaces, lighting and guest facilities are presented to high standards.
• Complete routine checks of guest areas, external areas, vehicles and buggies, reporting any issues to the relevant department.
• Support the Transport team with the staff transport.
• Complete general cleaning and tidying duties in staff and office areas as required.
• Assist with overnight financial and administrative procedures, including reconciliations, POS reports and accounting spreadsheets, reporting any discrepancies to the relevant manager.
• Communicate effectively with colleagues and managers, ensuring any guest, maintenance, housekeeping or operational issues are reported promptly.
• Participate in Club training and support the development of new colleagues.
• Undertake any other reasonable duties as required to support the smooth running of the Club.

Skills

Reliability

Guest service

Calm under pressure

Attention to detail

Discretion

Communication

Flexibility

Numeracy

Willingness to learn

Job description

The Carnegie Club is seeking a Night Porter based at Skibo Castle, Highland. This permanent, full-time role oversees overnight operations, guest safety and service, and administrative tasks to support a seamless night shift.

You will work with the Night Supervisor and Night Manager to maintain security, deliver discreet service, and ensure Skibo’s high standards of presentation and safety across public areas, venues, and guest facilities.