Luggage Porter — Warm Welcome & 5-Star Service

Sofitel London Heathrow; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family</

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Sofitel London Heathrow is seeking a friendly luggage porter to join our front-of-house team at the airport hotel. You will warmly greet guests, assist with luggage, open doors, and help guests and their belongings move smoothly around the property.

You should be guest-focused, maintain a smart appearance, and enjoy working as part of a team. Previous 5-star hotel experience is an advantage, and you'll have a proactive, approachable manner ready to deliver exceptional service.

Qualifications

• Providing high quality service comes naturally to you.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role would be a real advantage.

Responsibilities

• Greet our guest with a warm welcome and an infectious smile.
• Assists our guests in and out vehicles by opening doors graciously and courteously.
• Ensuring all luggage needs are dealt with promptly and professionally.
• Knowledgeable about the hotel facilities, activities, promotions, and happenings in the local area to provide accurate information.
• Deliver or collect any guest’s packages, messages, and letters from their rooms.
• Manage luggage storage room ensuring luggage is labelled and stored neatly.

Job description

Sofitel London Heathrow is seeking a friendly luggage porter to join our front-of-house team at the airport hotel. You will warmly greet guests, assist with luggage, open doors, and help guests and their belongings move smoothly around the property.

You should be guest-focused, maintain a smart appearance, and enjoy working as part of a team. Previous 5-star hotel experience is an advantage, and you'll have a proactive, approachable manner ready to deliver exceptional service.