Luggage Porter

PPHE Hotel Group; London Borough of Lambeth; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Wellness days

Discounted hotel rates

F&B discount

Two meals per day

Ride to Work

Staff parties

Job summary

Park Plaza is seeking a friendly Luggage Porter to offer outstanding guest service at our London-area hotel. You are the first and last point of contact for guests, delivering a warm, can-do attitude and ensuring luggage and packages are handled smoothly.

The role emphasizes excellent interpersonal skills, prompt responses to requests, and a caring approach to guest interactions, with previous porter or guest-facing experience preferred.

Qualifications

• Excellent interpersonal skills and the ability to connect with guests.
• Prompt, helpful, polite and caring attitude when handling requests.
• Welcoming guests and assisting with luggage delivery or storage.
• Good command of English and clear communication.
• Previous experience as a Luggage Porter or in a guest-facing role.

Responsibilities

• Welcomes guests and assists with delivering or storing luggage.
• Assists with delivery of packages and guest requests.
• Maintains a high standard of service and appearance.
• Communicates effectively with guests and team members.

Skills

Interpersonal skills

Customer service

English proficiency

Communication

Teamwork

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As ourLuggage Porter, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As aLuggage Porter,you will receive:

• Salary: £12.71 per hour
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for theLuggage Porterrole will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Be responsible for welcoming and assisting guest with delivering or storing their luggage and the delivery of packages
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience as aLuggage Porter

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.