Head Porter

Park Plaza; Greater London; On-site; GBP 15,956 - 22,726; Full time

Benefits offered by this job

Heavily discounted hotel room rates

50% discount on food & beverage

30 days holiday per year

Free meals during shifts

Access to early pay through Wagestream

Company pension plan

Free local cycling lessons

Job summary

A leading hotel chain in Greater London is seeking a Head Porter to manage housekeeping operations. In this role, you will supervise and mentor porters, ensuring efficient operations and maintaining stock controls. The ideal candidate will possess strong multi-tasking skills, a courteous demeanor, and dedication to guest satisfaction. Competitive pay and extensive employee benefits are offered, including discounted hotel rates and pension plans.

Qualifications

• Ability to work efficiently and take responsibility for team briefings.
• Experience in stock control, including linen and cleaning materials.
• Courteous and professional attitude towards guests and team members.

Responsibilities

• Ensure efficient operation during the shift.
• Supervise and develop housekeeping porters.
• Listen and adapt to guest and team member needs.

Skills

Multi-tasking in a fast-paced environment

Supervising and mentoring team members

Customer service skills

Stock control management

Job description

Our housekeeping team allows us to take pride in our appearance. Whether it is our guest’s rooms or public areas, they keep everything clean and pristine. Join them as a Head Porter and we will give you the training and support to succeed.

As a Head Porter, You Will Receive

• Salary: £14.04 per hour
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Start with 30 days holiday per year - incl bank holidays
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

The Ideal Candidate For The Head Porter Role Will

• Ensure an efficient operation on the shift and take responsibility for team briefings.
• Focus on ensuring all stock controls in the pantries, including linen and cleaning material to the outlined stock levels on the floors.
• Have ability to work and multi‑task in a fast‑paced environment.
• Supervise, mentor and develop the housekeeping porters.
• Empower the team to be more involved in the guest experience.
• Listen to the needs of guests and other team members and adapt to meet them.
• Have a courteous and professional attitude with guests and team members.
• Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.

From everyday uplifting moments to unforgettable achievements, and everything in between, we are there every step of the way.

Park Plaza. Be part of it.