Luggage Porter

PPHE Hotel Group; Greater London; Híbrido; GBP 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days holiday

Discounted hotel rates

50% F&B discount

Two free meals daily

Wagestream access

Staff parties and events

Uniforms provided

Descripción de la vacante

Park Plaza in London is seeking a Luggage Porter to be the first and last point of contact for guests, delivering a warm welcome, handling luggage with care, and creating memorable moments.

The role includes £12.71 per hour, 30 days holiday, discounted hotel rates in Europe, 50% F&B in outlets, two free meals daily, and a suite of staff benefits; your friendly, can-do service will drive guest satisfaction and teamwork.

Formación

• Experience in customer-facing roles as a luggage porter or similar.
• Excellent communication and caring attitude towards guests.
• Strong command of English and interpersonal skills.

Responsabilidades

• Welcome and assist guests with luggage and deliveries.
• Deliver or store luggage and packages promptly and politely.
• Provide helpful information and ensure guest comfort throughout stay.

Conocimientos

Interpersonal skills

English proficiency

Customer service oriented

Luggage Porter experience

Descripción del empleo

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Luggage Porter, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As aLuggage Porter,you will receive:

• Salary: £12.71 per hour
• 30 days holiday per year - including bank holidays, increasing with years of service
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in
• Access to 40% of your pay before payday through Wagestream
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for the Luggage Porter role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Be responsible for welcoming and assisting guest with delivering or storing their luggage and the delivery of packages
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience as a Luggage Porter

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.