Luggage Porter

Park Plaza; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

30 days holiday including bank hols

Discounted hotel rooms in Europe

50% F&B discount for you and your part

Two free meals per day

Pension plan and staff events

Job summary

Park Plaza is seeking a Luggage Porter to warmly welcome guests and assist with luggage, deliveries and packages. You will maintain a high standard of service, with a focus on attentiveness, courtesy, and clean presentation at all times.

This role requires excellent English communication and strong guest service skills, offering shifts in a hotel environment with additional benefits and a supportive team culture.

Qualifications

• Have excellent interpersonal skills and the ability to connect with others.
• Be responsible for welcoming and assisting guests with delivering or storing their luggage and the delivery of packages.
• Possess a good command of English and excellent communication skills.
• Have previous experience as a Luggage Porter.

Responsibilities

• Welcome and assist guests with their luggage and deliveries.
• Handle requests promptly, politely and with a caring attitude.
• Assist with delivering or storing luggage and packages.
• Maintain a courteous, professional demeanor at all times.

Skills

Interpersonal skills

English proficiency

Guest service experience

Luggage handling

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Luggage Porter, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a Luggage Porter, You Will Receive

• Salary: £12.71 per hour
• 30 days holiday per year - including bank holidays, increasing with years of service
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in
• Access to 40% of your pay before payday through Wagestream
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

The Ideal Candidate For The Luggage Porter Role Will

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Be responsible for welcoming and assisting guest with delivering or storing their luggage and the delivery of packages
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience as a Luggage Porter

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.