Luggage Porter

Fairmont Hotels & Resorts; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

At Sofitel London St James, we are seeking a dedicated Luggage Porter to join our exceptional Concierge Team. This role involves creating memorable first impressions by greeting guests, assisting with their luggage, and ensuring a flawless experience during their stay. Ideal candidates will have a valid driving license, communication skills, and a positive attitude.

Benefits

Competitive Salary

Loyalty bonus of £1,300 per year

Employee Benefit Card for discounted rates at Accor properties

Free Stays in the UK or Ireland (4 nights/year)

Sofitel Experience night with breakfast

Complimentary Meals While on Duty

Training and Development Opportunities

Global Growth Opportunities

Employee Assistance Program

Social Events and Activities

Qualifications

• Must hold a valid driving licence and be entitled to work in the UK.
• Previous experience as a Luggage Porter beneficial but not essential.
• Smart and professional appearance required.

Responsibilities

• Greets all guests at the front door politely and courteously.
• Carries guests' luggage to the room upon check-in and check-out.
• Handles vehicle parking for guests as per procedure.

Skills

Communication

Positive attitude

Attention to detail

Job description

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

Are you passionate about delivering exceptional service with a smile? Join the luxurious world of Sofitel London St James, where French elegance meets British charm. We are seeking a dedicated and enthusiastic Luggage Porter to be part of our exceptional Concierge Team.

About the Role

As a Luggage Porter, you will ensure our guest journey with us begins and ends with a flawless experience. Your role is to create memorable first impressions while exemplifying the sophistication and warmth that Sofitel is renowned for.

What you will be doing?

• Greets all guests at the front door politely and courteously and guides them towards the reception desk or function rooms.
• Assists guests with their luggage for both check-ins and check-outs.
• Carries guests' luggage to the room upon check-in and check-out.
• Ensures that all guest property is safely handled and/or stored in the Luggage Room.
• Complies with standards of grooming, elegance and playfulness.
• Replaces Doorman at the door, whenever necessary.
• Handles vehicle parking for guests as per procedure.

Qualifications

• You must hold a valid driving licence and be entitled to work in the UK as this position is not eligible for sponsorship.
• Previous experience as a Luggage Porter in a hotel would be beneficial but not essential.
• A smart and professional appearance.
• A positive attitude and good communication skills.
• A willingness to take on physically demanding work.
• Careful when driving guests' cars.

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, departmental incentives and a Loyalty bonus of £1,300 per year.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com