Luggage Porter

Firmdale Hotels; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading company in the hospitality sector, Firmdale Hotels, is looking for a Luggage Porter to join the front office team. The role focuses on providing exceptional service and supporting daily operations, ideal for someone who enjoys teamwork and an engaging work environment. Opportunities for training, career development, and various employee perks are available.

Benefits

Discounts & Perks Platform

Wage Stream – an employee app

Paid overtime

Flexibility

No split shifts

Uniform and meals provided

Uniforms dry cleaned

Discounted personal dry cleaning

Social events, wellbeing, and team activities

Fully funded English lessons

Paid volunteering day per year

Firmdale experience and long service vouchers

Qualifications

• Keen and willing to work as part of a team.
• Warmth and impeccable presentation.

Responsibilities

• Ensure all guest requests are met efficiently.
• Assist concierge desk with daily operations.

Skills

Teamwork

Communication

Attention to detail

Interpersonal skills

Job description

We have an exciting opportunity for a Luggage Porter to join our highly successful team here at our Number Sixteen Hotel. To be successful in this role, you will need to be confident and an engaging communicator, ensuring inspirational service is delivered to our guests.

Working as part of our front office team, you will be expected to demonstrate excellent attention to detail, organisational, and interpersonal skills.

As a Luggage Porter, you will help our concierge desk with the smooth running of daily operations by ensuring that all guest requests are met efficiently. This is a hands-on, operational role suitable for someone who enjoys working with ambitious, friendly, and hardworking people in a down-to-earth setting.

What we Offer:

• Discounts & Perks Platform
• Wage Stream – An employee app to stream your wages before payday
• Paid overtime
• Flexibility
• No split shifts
• Uniform and meals provided
• Uniforms dry cleaned
• Discounted personal dry cleaning
• Social events, wellbeing, and team activities
• Award-winning training opportunities and career development
• Fully funded English lessons
• One paid volunteering day per year
• Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club, and an overnight stay)
• And much more!

What you Need:

• Keen and willing to work as part of a team
• Warmth and impeccable presentation

Why join Firmdale Hotels?

Firmdale Hotels is an international award-winning group comprising 10 high-end luxury hotels and 8 bars and restaurants in London and New York.

We are delighted to have been recognized by the hospitality industry for our great work. Recent awards include:

• Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality
• Manager of the Year - Laura Sharpe, Cateys 2018
• Hotel of the Year - Group, Cateys 2018

In line with the Asylum and Immigration Act 1996, all applicants must have the legal right to live and work in the UK. Documentation will be required at interview stage.