Luggage Porter

FAIRMONT; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Sofitel London St James invites you to join their exceptional team as a Luggage Porter. You'll create memorable first impressions and enhance guests' experiences by providing exemplary service. Bring your positive attitude and dedication to join a supportive, luxury hospitality environment that values your contributions.

Benefits

Competitive Salary

£1,300 annual Loyalty bonus

Employee Benefit Card

Free Stays in the UK/Ireland

Complimentary Meals While on Duty

Special Rates in F&B, Rooms & Spa

Training and Development Opportunities

Employee Assistance Program

Social Events and Activities

Qualifications

• Must hold a valid driving license.
• Entitled to work in the UK.
• Previous experience as a Luggage Porter beneficial.

Responsibilities

• Greet guests at the front door courteously.
• Assist with luggage during check-ins and check-outs.
• Ensure guest property is safely stored.

Skills

Communication skills

Positive attitude

Physical stamina

Job description

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

Are you passionate about delivering exceptional service with a smile? Join the luxurious world of Sofitel London St James, where French elegance meets British charm. We are seeking a dedicated and enthusiastic Luggage Porter to be part of our exceptional Concierge Team.

About the Role

As a Luggage Porter, you will ensure our guest journey with us begins and ends with a flawless experience. Your role is to create memorable first impressions while exemplifying the sophistication and warmth that Sofitel is renowned for.

What you will be doing?

• Greet all guests at the front door politely and courteously and guide them towards the reception desk or function rooms.
• Assist guests with their luggage for both check-ins and check-outs.
• Carry guests' luggage to the room upon check-in and check-out.
• Ensure that all guest property is safely handled and/or stored in the Luggage Room.
• Comply with standards of grooming, elegance, and playfulness.
• Replace Doorman at the door, whenever necessary.
• Handle vehicle parking for guests as per procedure.

Qualifications

• You must hold a valid driving licence and be entitled to work in the UK as this position is not eligible for sponsorship.
• Previous experience as a Luggage Porter in a hotel would be beneficial but not essential.
• A smart and professional appearance.
• A positive attitude and good communication skills.
• A willingness to take on physically demanding job.
• Careful when driving guest's cars.

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, departmental incentives, and a Loyalty bonus of £1,300 per year.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards, and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com