Luggage Porter

The Municipal M Gallery; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Staff discounts

Pension scheme

Social events

Job summary

The Municipal Hotel & Spa MGallery in Liverpool is seeking a personable Luggage Porter to welcome guests and set the tone for their stay. You will handle luggage, assist guests from Dale Street to the entrance, and help with directions, taxis, and escorting guests as required.

As a key member of the front-of-house team, you will maintain a professional 5-star presence, liaise with Concierge and Reception, ensure entrances are safe and presentable, and share local knowledge about Liverpool's

Qualifications

• Experience in guest-facing hospitality roles.
• Strong communication and hosts a warm demeanour.
• Attention to detail in luggage handling and safety.

Responsibilities

• Warmly greet guests on arrival and departure with a genuine smile.
• Assist with luggage from Dale Street to the hotel entrance and vice versa.
• Organise, secure transport and deliver luggage within brand timescales.
• Open doors, call taxis, provide directions, and escort guests as required.
• Provide accurate local knowledge about Liverpool’s attractions and transport.
• Maintain a professional and approachable presence at the hotel entrance.
• Be aware of hotel services, venues and hours of operation.
• Liaise with Concierge and Reception to ensure seamless guest experiences.
• Ensure the entrance area is clean, safe and presentable at all times.
• Handle guest concerns discreetly and escalate when needed.
• Uphold grooming and uniform standards reflecting a 5-star appearance.
• Monitor for security and safety concerns in the front area.

Skills

Guest service

Communication

Luggage handling

Professional demeanor

Job description

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

MGallery – Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN THE LIFE OF A LUGGAGE PORTER AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

As the Luggage Porter at the Municipal Hotel & Spa, MGallery Collection, you will be the first and last point of contact for our guests, setting the tone for their entire experience. This highly visible role requires a personable, professional, and welcoming individual who takes pride in delivering exceptional service. You will embody the warmth and charm of our 5-star hotel, ensuring every guest feels valued from the moment they arrive.

Key Responsibilities:

• Warmly greet all guests upon arrival and departure with a genuine smile and personalised service.
• Anticipate guest needs and proactively offer assistance with luggage from Dale Street to the hotel entrance (lifting and moving required) and vice versa upon departure.
• Organise, secure transport and deliver guest luggage to and from the bedroom within Brand timescales.
• Assist with opening doors, calling taxis, providing directions, and escorting guests as required.
• Provide accurate local knowledge about Liverpool’s attractions, restaurants, events, and transport.
• Maintain a strong presence at the hotel entrance, offering a professional and approachable demeanour at all times.
• To be aware of all hotel services, venues and hours of operation.
• Liaise closely with Concierge and Reception teams to ensure seamless guest experiences.
• Ensure the entrance area is clean, safe, and presentable at all times.
• Handle any guest concerns or queries discreetly and professionally, escalating where necessary.
• Uphold the hotel’s grooming and uniform standards to reflect a 5-star appearance.
• Ensure security awareness, monitoring the front area for any suspicious behaviour or safety concerns.

WHAT WE OFFER

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love?

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, click here to watch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please [e-mail].

Compensation: Competitive salary