Housekeeping Team Member

AccorHotels; Liverpool; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Accor Heartists benefits

Staff discounts

Free meals on duty

Pension scheme

Job summary

The Municipal Hotel & Spa MGallery in Liverpool is seeking Housekeeping Team Members to join a 5* hospitality environment. You will work split shifts in the afternoons and evenings, performing turn-down services and maintaining meticulous cleanliness across guest rooms and public areas.

We value teamwork, a passion for guest satisfaction, and strong time management. Joining offers access to Accor Heartists benefits, staff discounts, and a supportive culture within RBH managed properties.

Qualifications

• A positive can do attitude and the passion to provide 5* Hospitality.
• Excellent teamwork and communication skills, establishing strong relationships across all departments.
• Care and a passion for delivering a positive guest experience and promoting 5* standards.
• Able to excel in time management and maintain high standards of work.

Responsibilities

• Clean and tidy rooms and bathrooms in preparation for the evening wind down.
• Perform turn-down services and support guest rooms and public areas.
• Handle linen porterage, in-house laundry, and top up of supplies as required by the business.
• Work flexible shifts including afternoons and evenings over a 7-day operation to ensure guest comfort.

Skills

Teamwork

Communication

Time management

Guest service attitude

Job description

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

MGallery – Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN THE LIFE OF A HOUSEKEEPING ASSISTANT AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

We are looking for new Housekeeping Team Members to work split shifts in the afternoons and evenings in order to offer a turn down service to our guests. This involves cleaning and tidying rooms and bathrooms in preparation for the evening wind down. This role is flexible shifts and as a hotel we operate over 7 days therefore flexibility with your shifts is a must. Prior to turn down services our Housekeeping team members complete a variety of duties based on business requirements, from linen porterage, cleaning of public areas, in house laundry, logistic / storage and top up of supplies and cleaning and servicing guest bedrooms.

When you enter our hotel you will be “wowed” and we aspire for our guests to be bowled over too by the memorable visual impact of our rooms and public areas. Our Housekeeping Heartist® team works in harmony with all departments to delivery 5* hospitality in our rooms and/or public areas. The ultimate goal is to maintain our 5* atmosphere with care and precision for the finer details and have a strong awareness of time management. Our Heartists® work with precision and care to enhance the guest experience. Offering personalised touches, exuding a passion for the finer details and in providing a luxury inner sanctuary for our guests.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

• A positive can do attitude and the passion to provide 5* Hospitality.
• To have excellent teamwork and communication skills, establishing strong relationships across all departments.
• The provision of care and a passion for delivering a positive guest experience and promoting 5* standards.
• To excel in time management and pride in standards of work.

WHAT WE OFFER

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love?

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...To learn more about our full benefits package,

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please [e-mail].

Compensation: To be discussed