Luggage Porter

Iconic Hotels & Resorts; Hounslow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Monthly service charge

29 days annual leave

Complimentary team meals

Exclusive team rates at Iconic Luxury/

Exclusive team rates with Relais & Châ

Job summary

Iconic Hotels & Resorts is seeking a Luggage Porter for 11 Cadogan Gardens & The Chelsea Townhouse in London. You will support the Front Office team by handling luggage, greeting guests, and delivering a memorable, seamless guest experience.

You will be well spoken, impeccably presented, and proactive in anticipating guest needs, ensuring timely responses and smooth check-in/check-out processes within a luxury setting.

Qualifications

• Excellent communication and presentation.
• Ability to build rapport with guests and anticipate needs.
• Friendly, professional appearance and demeanor.

Responsibilities

• Assist guests with luggage transfer and handling.
• Greet and see off guests in a respectful, timely manner.
• Provide local knowledge and respond to guest inquiries about Chelsea and London.
• Collaborate with Front Office to maintain a warm, welcoming environment.

Skills

Communication

Guest service

Team player

Job description

About the role:

As Luggage Porter of the Front Office team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux properties in London -, you are the reason our Guests keep coming back for more. Our Luggage Porters work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations chexck in right through check out, to ensure that every guest wants to return.

You will consistently achieve the required standards of service and customer care, assisting the operation creating a warm, friendly and comfortable environment for our guests.

Below are just some of the duties and responsibilities of Luggage Porter across 11 Cadogan Gardens & The Chelsea Townhouse :

• You will be a well spoken individual, inmmaculately presented, able to create rapport with our regular and new guests, understanding and anticipating any needs the guests might have.
• You will demonstrate good knowledge of the Chelsea area and the city Leisure panoramma, and will be able to respond to any guests queries on a timely manner.
• To be respectful and confident at meeting and seeing off all arriving and departing guests, ensuring the efficient and safe transferral of luggage.
• To be confident and intuitive in ensure no guests are left waiting in any area of the Front Hall or public areas for an excessive amount of time without being spoken to acknowledging the fact that every guest is unique.
• You will be a team player, willing to assist the Front of the House team when required, and will share the knowledge, passion and pride about the Hospitality Industry.

What's In It For You?

• Monthly service charge
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with Relais & Chateaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Complimentary dry cleaning
• Access to our employee assistance programme
• …and so much more.