Casual Food and Beverage Assistant

Iconic Hotels & Resorts; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Monthly service charge

29 days leave

Team meals

Staff discounts

Company rates

Job summary

The Chelsea Townhouse and 11 Cadogan Gardens- is seeking a Food & Beverage Assistant to deliver outstanding service from breakfast through dinner in a busy hotel setting.

You will join a dedicated team, greet guests by name, and uphold brand standards while ensuring every guest feels welcome and valued. The role includes benefits and service-related perks at Iconic Luxury Hotels.

Qualifications

• Team player who can work under pressure in a busy operation.
• Strong guest service mindset and ability to explain menu knowledge.
• Commitment to quality and pride in the hotel brand.

Responsibilities

• Ensure service is performed professionally and in line with House Manager's standards.
• Be fully conversant with every dish and provide confident explanations when requested.
• Demonstrate product knowledge of all services offered in the hotel.
• Meet guests' requests to the extent possible, with passion and integrity.
• Prepare mise en place, clean as you go, and support restaurant operations as a team.
• Transport dishes to the restaurant and keep the station clean during service.
• Address guests by name and maintain discreet, efficient service.

Skills

Teamwork

Guest service

Professionalism

Job description

About the role:

As Food & Beverage Assistant at The Chelsea Townhouse and 11 Cadogan Gardens-, you are the reason our Guests keep coming back for more. Our Food & Beverage Assistants work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations from breakfast right through dinner, to ensure that every guest wants to return.

You will be a team player able to deal with the pressure of running in a busy operation in The Chelsea Townhouse' Drawing Room ,striving for quality and perfection when looking after our guests.

What Will You Be Doing?

• To be confident that the service is at all times performed in a professional manner and to the style as specified by the Food & Beverage House Manager.
• To be fully conversant with every dish served in the Restaurant and to provide a confident explanation if requested.
• To be aware and confident of your product knowledge of all services offered in the Hotel.
• To ensure that all guests' wishes are met so far as is reasonably possible. Showing passion and pride for the hotel
• To do mise en place, cleaning and service in the Restaurant. Understanding the importance of teamwork and flexibility within your role.
• To take ownership and ensure that all dishes are transported to the Restaurant and that the station is clean and clear throughout the service.
• To be confident to use guests' names at all times.
• To ensure that service is discrete and efficient at all times using your integrity.

What's In It For You?

• Monthly service charge
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme