Luggage Porter

Hyatt Hotels Corporation; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Complimentary nights

Discounted stays

Free meals on duty

Uniform provided

Headspace access

Employee assistance

Meal discount

Career development

Job summary

Hyatt Regency London – The Churchill is seeking a friendly Luggage Porter to welcome guests, assist with luggage, and guide them to hotel facilities.

You’ll work with the Front Office team to ensure a seamless guest experience, provide local information, arrange transportation, and help with parking and directions.

Experience in a guest-facing role is helpful, but full training is provided. Weekend and holiday flexibility is a plus.

Qualifications

• Previous guest-facing hospitality experience is advantageous.
• Excellent communication skills and a positive attitude.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Welcome guests warmly and provide a professional first impression of the hotel.
• Assist guests with their luggage during arrival, departure, and throughout their stay.
• Provide information on hotel facilities, services, and local attractions.
• Arrange transportation and assist guests with taxi bookings when required.
• Support guests with parking arrangements and directions.
• Ensure the hotel entrance, driveway, and surrounding areas are clean, tidy, and presentable at all times.
• Open doors and provide assistance to guests entering and leaving the hotel.
• Work closely with the Front Office team to ensure a seamless and memorable guest experience.

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London’s most sought after neighbourhoods.

Duties and responsibilities related to the Luggage Porter role

• Welcome guests warmly and provide a professional first impression of the hotel.
• Assist guests with their luggage during arrival, departure, and throughout their stay.
• Provide information on hotel facilities, services, and local attractions.
• Arrange transportation and assist guests with taxi bookings when required.
• Support guests with parking arrangements and directions.
• Ensure the hotel entrance, driveway, and surrounding areas are clean, tidy, and presentable at all times.
• Open doors and provide assistance to guests entering and leaving the hotel.
• Work closely with the Front Office team to ensure a seamless and memorable guest experience.

About you

We are looking for a friendly, professional, and customer-focused individual to join our team as a Luggage Porter. Previous experience in a guest-facing hospitality role is advantageous, although full training will be provided. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional guest service. A good knowledge of the local area and the ability to work flexibly, including weekends and holidays, would be beneficial.

Benefits you will enjoy as a Luggage Porter

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Hyatt Place Madison/Downtown | Madison , WI , US

Our family is always growing. Want to be in the know?