Guest Relations Host

Hyatt Hotels Corporation; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Complimentary nights

Discounted stays

Free meals on duty

Life insurance

Uniform provided

Headspace membership

Employee assistance

Staff discount on F&B

Job summary

Hyatt Regency London – The Churchill in Marylebone, London, seeks a polished Guest Relations Host to deliver personalized luxury experiences. You will maintain guest records, coordinate VIP arrivals, prepare reports, and liaise with Front Office, Housekeeping, and F&B to ensure seamless service.

Ideal candidates have prior 5‑star hotel guest relations or front office experience, excellent communication, and a proactive problem-solving mindset.

Qualifications

• Polished, service-driven professional with passion for luxury guest experiences.

Responsibilities

• Maintain accurate guest records, preferences, and profiles to ensure a personalized luxury experience.
• Prepare daily, weekly, and monthly operational reports for Guest Relations performance and service standards.
• Coordinate VIP arrivals, special requests, and room allocations with relevant departments.
• Handle guest correspondence promptly and professionally, including emails and feedback.
• Ensure all documentation, logs, and service records comply with hotel policies and audit standards.
• Support scheduling, roster planning, and timekeeping for the Guest Relations team.

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London’s most sought after neighbourhoods.

Duties and responsibilities related to the Guest Relations Agent role

Maintain accurate guest records, preferences, and profiles to ensure a personalized luxury experience.

Prepare daily, weekly, and monthly operational reports for Guest Relations performance and service standards.

Coordinate and manage VIP arrivals, special requests, and room allocations in collaboration with relevant departments.

Handle guest correspondence promptly and professionally, including emails, feedback, and follow-ups.

Ensure all documentation, logs, and service records are completed in compliance with hotel policies and audit standards.

Support scheduling, roster planning, and timekeeping for the Guest Relations team.

Liaise with other departments (Housekeeping, Front Office, Concierge, F&B) to ensure seamless guest experiences.

Assist in preparing presentations, service briefings, and internal communication materials for management meetings.

About you

We are seeking a polished and service-driven professional with a passion for delivering exceptional guest experiences in a luxury hospitality environment. Previous experience in a similar Guest Relations or Front Office role within a 5-star hotel is highly advantageous, with a strong understanding of luxury service standards and guest expectations.

The ideal candidate will demonstrate excellent communication and interpersonal skills, a proactive approach to problem-solving, and the ability to remain composed under pressure. Attention to detail, cultural awareness, and a genuine commitment to creating memorable guest experiences are essential for success in this role.

Benefits you will enjoy as a Guest Relations Host

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

Free meals on duty in our colleague restaurant

Life Assurance

Uniform provided and laundered complimentary

Headspace membership and access to our Employee Assistance Programme

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.