Linen Porter - Flexible Hours

Hyatt Place; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Complimentary hotel nights

Discounted hotel stays for family and友

Free meals on duty

Uniform provided and laundered

Headspace membership

Employee development opportunities

Career growth across Hyatt

Job summary

Hyatt Place London Heathrow Airport is seeking a Linen Porter for flexible hours to support back and front of house areas, linen rooms and guest services. You will strip rooms for attendants, replenish stock, and promptly handle guest requests while reporting any issues to maintenance.

We value attention to detail, reliability, and the ability to communicate in conversational English with guests and colleagues.

Qualifications

• Proficiency in conversational English to communicate effectively with colleagues and guests.

Responsibilities

• Clean and maintain back and front of house areas, linen rooms, and cupboards to set standards, strip rooms for attendants, replenish stock supplies on housekeeping shelves, and report any damage or malfunctions to maintenance
• Deliver guest requests promptly, recheck and organize guest dry cleaning collections, and report unusual behaviors/activities on floors to superiors to ensure guest safety and satisfaction
• Complete all outlined shift tasks, report and submit lost and found articles immediately, and ensure requests from Supervisors, HOD, and Senior Management are carried out in a timely manner
• Comply with company corporate code of conduct, hotel rules and regulations, Colleague Handbook provisions, grooming and uniform standards, and timekeeping and attendance policies at all times
• Actively participate in training and development programs to maximize self-development opportunities, work as part of a diverse team with colleagues from different cultures and backgrounds, and remain flexible to cover other Housekeeping roles as per business needs

Skills

Conversational English

Job description

About Hyatt Place London Heathrow Airport

Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today's traveler. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Duties and responsibilities related to the Linen Porter - Flexible Hours role

• Clean and maintain back and front of house areas, linen rooms, and cupboards to set standards, strip rooms for attendants, replenish stock supplies on housekeeping shelves, and report any damage or malfunctions to maintenance
• Deliver guest requests promptly, recheck and organize guest dry cleaning collections, and report unusual behaviors/activities on floors to superiors to ensure guest safety and satisfaction
• Complete all outlined shift tasks, report and submit lost and found articles immediately, and ensure requests from Supervisors, HOD, and Senior Management are carried out in a timely manner
• Comply with company corporate code of conduct, hotel rules and regulations, Colleague Handbook provisions, grooming and uniform standards, and timekeeping and attendance policies at all times
• Actively participate in training and development programs to maximize self-development opportunities, work as part of a diverse team with colleagues from different cultures and backgrounds, and remain flexible to cover other Housekeeping roles as per business needs

About You

Previous experience in a premium hospitality setting is preferred. You have strong attention to detail, a reliable work ethic, and proficiency in conversational English to communicate effectively with colleagues and guests.

Benefits

• Complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide