Receptionist - Front Office

Hyatt Hotels Corporation; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Complimentary nights

Friends & family discounts

Free meals on duty

Uniform provided

Headspace access

Meal discount

Career development

Global career growth

Job summary

Park Hyatt London River Thames welcomes guests with warmth, guiding them through check-in and check-out while providing details about facilities and local attractions. The receptionist role focuses on delivering a seamless luxury experience at our riverside hotel.

Candidates should have prior luxury hotel front office experience, strong communication, and familiarity with hotel management software and basic computer skills.

Qualifications

• Experience in luxury hotel front office or reception is preferred.
• Excellent communication and guest service skills.

Responsibilities

• Welcome guests and verify bookings at arrival.
• Conduct efficient check-in and provide room keys and facility information.
• Handle check-out, including billing and guest feedback collection.
• Coordinate with housekeeping to ensure rooms are ready for new arrivals.
• Liaise with housekeeping, maintenance, and F&B to meet guest needs.

Skills

Front desk experience

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

About Park Hyatt London River Thames

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.

The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties and responsibilities related to the Receptionist role

Welcome guests upon arrival and verify their booking details.

Perform the check-in process efficiently, providing room keys and information about the hotel facilities.

Handle the check-out process, including billing, payments, and feedback collection.

Coordinate with housekeeping to ensure rooms are ready for new arrivals.

Liaise with other departments (housekeeping, maintenance,food and beverage) to meet guest needs and requests.

About you

Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software and basic computer skills are ideal.

Benefits you will enjoy as a Receptionist

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

Free meals on duty in our colleague restaurant

Uniform provided and laundered complimentary

Headspace membership and access to our Employee Assistance Programme

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

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