Luggage Porter

Park Hyatt; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays for family and友

Business attire laundered

Headspace membership

50% discount on food and beverages

Career development opportunities

Job summary

Park Hyatt London River Thames is seeking a friendly Luggage Porter to welcome guests and assist with their luggage from arrival to rooms, ensuring a smooth and luxurious transition. In this role you will escort guests to their rooms, explain amenities, and coordinate with the front desk to support efficient check-in and check-out.

A background in luxury hospitality and a valid driver’s license are valued. The hotel offers generous staff benefits including dining discounts, wellness facilities,

Qualifications

• Previous experience in luxury hospitality preferred.
• Exceptional customer service and attentiveness.
• Driver's license desirable.

Responsibilities

• Welcome guests warmly on arrival and assist with luggage.
• Transport luggage from arrival to front desk and rooms; assist with check-out.
• Escort guests to rooms and explain room features and amenities.
• Store and document luggage securely.

Skills

Guest service

Hospitality

Teamwork

Job description

Organization- Park Hyatt London River Thames

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.

Summary

Luggage Porter

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline. The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties And Responsibilities Related To The Luggage Porter Role

• Warmly welcome guests upon arrival, offering a friendly and hospitable greeting.
• Transport guests' luggage from the point of arrival (e.g., car, taxi) to the front desk, and subsequently to their rooms. Assist with luggage during check-out and departure as well.
• Escort guests to their rooms, explaining the room features and hotel amenities as necessary.
• Safely store and retrieve luggage as needed, ensuring proper tagging and documentation for easy identification.
• Communicate effectively with front desk staff to ensure a smooth check-in and check-out process for guests.

About You

Previous experience in a similar role within the luxury hospitality segment is preferred. The ideal candidate will demonstrate exceptional customer service skills, attentiveness, and the ability to manage a variety of tasks efficiently and professionally. Prior hotel experience - particularly in front office or concierge is essential, and a valid driver's license is highly desirable.

Benefits You Will Enjoy As a Luggage Porter

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.