Luggage Porter

Auberge Collection; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Cambridge House, part of Auberge Collection, in Mayfair, seeks a Luggage Porter to make arrivals seamless and departures warm. You will welcome guests with care, handle luggage safely and escort guests to their rooms, introducing them to the House and its services.

This role requires a genuine hospitality passion, a friendly, polished manner, and the ability to stay attentive during busy periods. Flexibility to work weekends and holidays is essential, and the right to work in the United Kingdom

Qualifications

• A genuine passion for hospitality.
• A friendly, polished manner with excellent communication skills.
• A reliable, hands-on approach to manage luggage safely.
• A collaborative spirit and supportiveness to teammates.
• Flexibility to work shifts, including weekends and public holidays.

Responsibilities

• Welcome guests with warmth and genuine care, assisting with luggage from arrival through to departure.
• Escort guests and their belongings to their rooms, offering a thoughtful introduction to the House and its services.
• Handle, label, store and retrieve luggage securely, ensuring every item is accounted for and treated with care.
• Assist with transport arrangements, deliveries and guest requests, working closely with team members across the House.
• Maintain entrance, lobby and luggage storage areas, taking pride in every detail.
• Share local knowledge and recommendations, introducing guests to Mayfair's character and hidden gems.
• Uphold discretion, safety and service with professionalism and kindness.

Skills

Hospitality passion

Communication skills

Attention to detail

Teamwork

Flexibility

Job description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

As a Luggage Porter at Cambridge House, you will take pride in making every arrival effortless and every departure a fond farewell. Someone who combines a caring and attentive nature, treating each guest and their belongings with the utmost attention. This is an opportunity to become part of a House where heritage meets contemporary spirit, and where the smallest gestures often leave the most lasting impressions.

Key Responsibilities

Welcome guests with warmth and genuine care, assisting with luggage from arrival through to departure.

Escort guests and their belongings to their rooms, offering a thoughtful introduction to the House and its services.

Handle, label, store and retrieve luggage securely, ensuring every item is accounted for and treated with care.

Assist with transport arrangements, deliveries and guest requests, working closely with team members across the House.

Maintain beautifully presented entrance, lobby and luggage storage areas, taking pride in every detail.

Share local knowledge and helpful recommendations, introducing guests to the character and hidden gems of Mayfair.

Uphold the highest standards of discretion, safety and service, approaching every interaction with professionalism and kindness.

Qualifications

A genuine passion for hospitality and a natural instinct for making people feel welcome.

A friendly, polished manner, with excellent communication skills and a keen eye for detail.

A reliable, hands-on approach, with the ability to manage luggage safely and remain attentive during busy periods.

A collaborative spirit and pride in supporting fellow team members to deliver seamless guest experiences.

Flexibility to work shifts, including weekends and public holidays.

Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.