Head Doorman

Cambridge-House; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Cambridge House, Auberge Collection in London seeks a Head Doorman to welcome guests and orchestrate arrivals and departures with discretion and grace. You will lead by example and coordinate with Front Office, Concierge, Bell and Housekeeping to ensure seamless moments from arrival to departure.

The role requires significant five-star hotel experience, a polished and welcoming presence, and a Full UK driving licence, in a historic Mayfair setting that defines luxury hospitality.

Qualifications

• Significant experience as Head Doorman or Senior Doorman in luxury/hospitality.
• Polished communication skills with etiquette and discretion.
• Ability to build trust with guests, staff and partners.
• Collaborative approach to supporting and developing team members.
• Coordinate arrivals, departures, vehicle movements and luggage with safety awareness.

Responsibilities

• Curate arrival and departure experiences with warmth and care.
• Oversee the entrance to maintain elegance and reflect the House's character.
• Lead by example with professional presentation and genuine hospitality.
• Be a familiar presence for returning guests and remember important details.
• Coordinate with Front Office, Concierge, Bell and Housekeeping for seamless arrivals/departures.
• Ensure guests and luggage are handled with precision and attentiveness.
• Partner with Security to maintain a secure, unobtrusive environment.
• Foster a culture of kindness, collaboration and pride among the team.
• Act on guest feedback to enhance memorable experiences.
• Care for the historic House, neighbourhood and environment.

Skills

Head Doorman experience

Hospitality professionalism

Discretion

Guest relations

Education

Full UK driving licence

Job description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

As Head Doorman, you will be the first impression of Cambridge House upon arrival, and the lasting memory as guests depart. More than overseeing the forecourt, you will orchestrate the rhythm of arrival and departure at Cambridge House, ensuring every guest, resident and visitor experiences exceptional service from the very first moment. This is an opportunity for someone who takes pride in anticipating needs before they are spoken, understands the art of discreet luxury, and believes that true hospitality is found in the smallest gestures.

Key Responsibilities:

Curate an arrival and departure experience that lingers in the memory, greeting every guest with warmth, genuine recognition and care.

Oversee the entrance to Cambridge House, ensuring it is always elegant, welcoming and reflective of the House's timeless character.

Lead by example, setting the tone through impeccable presentation, natural professionalism and a sincere passion for exceptional hospitality.

Become a familiar and reassuring presence for returning guests, remembering the details that matter and transforming recognition into a heartfelt welcome home.

Work hand in hand with the Front Office, Concierge, Bell and Housekeeping teams to choreograph seamless arrivals and departures.

Ensure every guest, visitor, vehicle and piece of luggage is cared for with the precision and attentiveness that defines luxury hospitality.

Partner closely with Security to create an environment where guests feel both protected and completely at ease, allowing reassurance to exist quietly in the background.

Nurture a culture where kindness is instinctive, collaboration comes naturally and every team member feels proud to contribute to something truly special.

Encourage team members to grow in confidence and skill through thoughtful guidance, meaningful conversations and everyday moments of encouragement.

Embrace every piece of guest feedback as an opportunity to create something even more memorable, responding with empathy, care and genuine dedication.

Care for our historic House, our neighbourhood and our environment with the same thoughtfulness we extend to every guest, preserving Cambridge House for generations to come.

Qualifications

Significant experience as a Head Doorman, Senior Doorman or a similar position within a luxury hotel or five-star hospitality environment.

A naturally welcoming presence, with polished communication skills, impeccable etiquette and the confidence to engage every guest with authenticity and discretion.

The ability to build trusted relationships with guests, team members and external partners through integrity, consistency and care.

A collaborative approach, taking pride in supporting and developing team members while creating exceptional experiences together.

Confidence in coordinating arrivals, departures, vehicle movements and luggage operations with precision, efficiency and care, alongside a sound understanding of health and safety and security procedures.

Full UK driving licence.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.