Loyalty & CRM Insights Specialist

Fenwick; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave

Up to 25% discount in all Fenwick stores

24/7 GP and wellbeing support service

Job summary

Fenwick is looking for a Loyalty & CRM Insight Analyst to join their dynamic team to enhance the MyFenwick Loyalty programme through actionable customer insights. This fixed-term contract role focuses on leveraging customer data to drive retention and loyalty strategies.

The ideal candidate will have strong skills in SQL, Python, and dashboard tools like Power BI or Tableau, alongside a minimum of 3 years of experience in analytics. Benefits include hybrid work, annual leave, and retail discounts.

Qualifications

• 3+ years in a customer insights or analytics role.
• Strong proficiency in SQL and Python.
• Experienced in building dashboards.

Responsibilities

• Transform customer data into actionable insights.
• Work with various teams to improve customer lifecycle.
• Design and maintain dashboards for performance visibility.

Skills

SQL

Python

Excel

Dashboard development

Data-driven storytelling

Analytical thinking

Tools

Power BI

Tableau

Qlik

Job description

Fenwick is looking for a Loyalty & CRM Insight Analyst to join their dynamic team to enhance the MyFenwick Loyalty programme through actionable customer insights. This fixed-term contract role focuses on leveraging customer data to drive retention and loyalty strategies.

The ideal candidate will have strong skills in SQL, Python, and dashboard tools like Power BI or Tableau, alongside a minimum of 3 years of experience in analytics. Benefits include hybrid work, annual leave, and retail discounts.