Loyalty & CRM Insights Analyst – Data-Driven Growth

Fenwick; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Discount in Fenwick stores and fenwick

33 days annual leave (pro rata)

WeCare 24/7 GP and wellbeing support

Hybrid working (Thu/Fri WFH)

Job summary

Fenwick Limited is seeking a Loyalty & CRM Insight Analyst on a 5-month fixed-term contract to shape the MyFenwick Loyalty programme with data-driven insights. You will collaborate across CRM, BI, IT, Marketing, and Finance to deliver measurable commercial impact.

You will analyse customer behaviour across channels, build segmentation models, and design dashboards (Power BI/Qlik/Tableau) to monitor loyalty performance and campaign effectiveness. Hybrid role in London.

Qualifications

• 3+ years in a customer insights role.
• Strong proficiency in SQL and Python for data extraction, manipulation and analysis.
• Experience building dashboards using tools such as Qlik, Power BI or Tableau.
• Advanced Excel skills (modelling, pivot tables, data analysis).
• Confident communicator who can tailor messages for both technical and non-technical audiences.
• Skilled in data-driven storytelling.
• Commercially minded with a strong understanding of how insight drives customer retention.

Responsibilities

• Analyse customer behaviour across in-store and online channels to identify opportunities.
• Build segmentation models to target and engage members.
• Design and maintain dashboards and reporting tools for loyalty programme performance.
• Translate complex data into clear, actionable insights and influence stakeholders.

Skills

SQL

Python

Power BI

Tableau

Excel

Storytelling

Stakeholder communication

Tools

Power BI

Tableau

Qlik

Job description

Fenwick Limited is seeking a Loyalty & CRM Insight Analyst on a 5-month fixed-term contract to shape the MyFenwick Loyalty programme with data-driven insights. You will collaborate across CRM, BI, IT, Marketing, and Finance to deliver measurable commercial impact.

You will analyse customer behaviour across channels, build segmentation models, and design dashboards (Power BI/Qlik/Tableau) to monitor loyalty performance and campaign effectiveness. Hybrid role in London.