Lounge Supervisor - Luxury Hospitality & Guest Experience

Iconic Hotels & Resorts; Greater London; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Refer a Friend bonus

Employee social events

Discounted overnight stays

Wellness treatments

Career progression opportunities

Learning & development opportunities

Wellness and volunteering initiatives

Up to 33 holiday days

Life Assurance

Cycle to Work

F&B discounts

Free meals on duty

Job summary

Iconic Hotels & Resorts’ Nobu Hotel is seeking a Lounge Bar Supervisor for The Lounge, an all-day dining concept. You will lead daily operations, inspire the team, and ensure a seamless guest experience across breakfast, afternoon tea and our Japanese-influenced dining offering.

You will support service standards, mentor colleagues, and collaborate across departments to deliver personalised, memorable hospitality in a world-renowned luxury setting.

Qualifications

• You have experience in a supervisory role within a luxury hotel, restaurant or high-end hospitality environment.
• You thrive in a busy service environment and lead by example.
• You enjoy developing and motivating others to achieve their full potential.

Responsibilities

• Support the smooth day-to-day operation of The Lounge and all-day dining service.
• Assist in achieving departmental targets while maintaining exceptional service standards.
• Support rota planning and labour management to ensure efficient staffing levels.
• Lead team briefings and share key updates with colleagues.
• Deliver warm, attentive and personalised service that exceeds guest expectations.
• Anticipate guest needs and create tailored experiences to enhance the guest journey.
• Provide exceptional care for VIP guests and ensure personalised experiences.
• Support, train and develop team members, fostering a collaborative environment.
• Develop and maintain departmental standards and operating procedures.

Skills

Supervisory experience

Luxury hospitality

Team development

Guest service excellence

Staff training

Job description

Iconic Hotels & Resorts’ Nobu Hotel is seeking a Lounge Bar Supervisor for The Lounge, an all-day dining concept. You will lead daily operations, inspire the team, and ensure a seamless guest experience across breakfast, afternoon tea and our Japanese-influenced dining offering.

You will support service standards, mentor colleagues, and collaborate across departments to deliver personalised, memorable hospitality in a world-renowned luxury setting.