Lounge & Bar Leader: Elevate Guest Experience & Teams

Elite Hotels; Forest Row; On-site; GBP 36,000 - 52,000; Full time

Job summary

Ashdown Park Hotel & Country Club, located in Sussex, seeks an experienced Lounge & Bar Manager to lead the Lounge & Bar department, overseeing service in Drawing Rooms and a Cocktail Bar, and supporting the Restaurant with beverages during service.

You will train teams, greet guests, maintain high standards, and drive up-selling while ensuring stock control and exceptional hospitality.

Qualifications

• Polite and personable with excellent customer service skills whose aim is to ensure the team deliver exceptional hospitality and service to every guest.
• Proven track record of leading, training, developing and mentoring a team to achieve our aim of delivering distinctly memorable experiences.
• Ability to build strong working relationships with residents, guests and colleagues.
• Plan and organise effectively by liaising with all other departments to ensure that service is seamless in the guests' eyes throughout the Lounge areas.
• Excellent communication skills both written and verbal.
• Computer literate.
• Remain calm under pressure.
• A positive personality and service with a smile.

Responsibilities

• To manage the complete operation and administration of the Lounge & Bar department.
• Support and train our dedicated teams to enable them to give their best to our guests.
• Be a presence and host within the Front Hall/Lounge or Bar area as required to greet guests, present menus and take orders as required.
• Set the standards in the Lounge & Bar in conjunction with the Food and Beverage Manager.
• Ensure the quality of food and beverage produce is of the highest standard at all times.
• Be an ambassador for Ashdown Park Hotel and promote all services and events to all guests.
• Imbed a sales philosophy within the departments to encourage up-selling at all times.
• Exercise control over food, beverages and equipment to ensure accurate monthly and quarterly stock checks.

Skills

Customer service

Team leadership

Staff training

Guest relations

Communication skills

Attention to detail

Calm under pressure

Computer literacy

Job description

Ashdown Park Hotel & Country Club, located in Sussex, seeks an experienced Lounge & Bar Manager to lead the Lounge & Bar department, overseeing service in Drawing Rooms and a Cocktail Bar, and supporting the Restaurant with beverages during service.

You will train teams, greet guests, maintain high standards, and drive up-selling while ensuring stock control and exceptional hospitality.