Assistant Manager - Lead Teams, Elevate Guest Experience

Loungers; Penrith; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Overtime pay

Free staff meal

Discount on meals

Career progression

Loungefest event

Job summary

Loungers, Arturo Lounge is seeking a full-time Assistant Manager to support the team and ensure exceptional guest experiences. You will report to the General Manager, supervise staff, and help drive sales, service, and standards across the venue.

The role offers a competitive package with bonus, overtime, progression opportunities, and the chance to grow within a growing hospitality group across England and Wales.

Qualifications

• Experience in hospitality roles at supervisor/assistant manager level in restaurants or bars.
• Ability to manage shifts end-to-end including cash management and customer issues.
• Strong leadership and coaching to drive team performance.

Responsibilities

• Lead a variety of shifts (opens/closes/weekends) with team engagement.
• Coach team through regular and honest feedback to create a place people want to work.
• Understand rotas, stock, labour, KPIs (NPS, sales, gross profit) and support the General Manager.
• Handle escalated customer complaints with confidence and good judgement, maintain allergen and food safety standards.
• Support recruitment and onboarding of new starters and help them feel set up to succeed from day one.
• Be a visible, welcoming host on the floor and help build Lounges reputation as the go-to spot in the local community.

Skills

People leadership

Shift management

Customer service

Team motivation

Job description

Loungers, Arturo Lounge is seeking a full-time Assistant Manager to support the team and ensure exceptional guest experiences. You will report to the General Manager, supervise staff, and help drive sales, service, and standards across the venue.

The role offers a competitive package with bonus, overtime, progression opportunities, and the chance to grow within a growing hospitality group across England and Wales.