London Workplace Coordinator: Front of House & Events

Pacific Life; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare

Group Life Insurance

Pension contributions

Healthcare + family cover

25 days annual leave

Wellbeing initiatives

Job summary

Pacific Life Re in London seeks a Workplace Coordinator to run the day-to-day operations of the Tower Bridge office, supporting the London Workplace Manager. You will lead the Front of House team, coordinate services and events, and work with building management to ensure a high-quality employee and visitor experience.

The role is fully onsite, five days a week, with occasional external hours for projects and events.

Qualifications

• 1–2 years prior experience with in-house coordination of a fast-paced environment.
• Experience with high-quality hybrid model office environments.
• Strong organisational skills with the ability to prioritise tasks and meet deadlines with attention to detail.
• Excellent verbal and written communication and interpersonal abilities.
• Experience with providing excellent standards of customer service/employee experience.
• Demonstrable experience of coordinating office events and/or facilities operations.
• Proficient with Microsoft Office systems (Teams, Outlook, PowerPoint, Excel), Service Now and Coupa.

Responsibilities

• Front of House/Reception: Ensure continuous reception desk coverage and a professional front-of-house service.
• Lead the Front of House team and coordinate meeting room/event setup to business requirements.
• Oversee recruitment, training and development for the Front of House team in London.
• Manage workplace inboxes and the ticketing system with timely SLAs.
• Develop visitor management processes for a seamless and secure visitor experience.
• Coordinate with IT and other teams to deliver workplace goals and projects.

Skills

Customer service

Communication

Leadership

Organizational skills

Event coordination

Tools

Microsoft Office

Service Now

Coupa

Job description

Pacific Life Re in London seeks a Workplace Coordinator to run the day-to-day operations of the Tower Bridge office, supporting the London Workplace Manager. You will lead the Front of House team, coordinate services and events, and work with building management to ensure a high-quality employee and visitor experience.

The role is fully onsite, five days a week, with occasional external hours for projects and events.