London Office Front of House Lead & Events Coordinator

Pacific Life Re Limited; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Group Life Insurance

Wellbeing/Employee benefits

Job summary

Pacific Life Re in London is seeking a Workplace Coordinator to manage the day-to-day operations of the London office (Tower Bridge). You will lead the Front of House team, coordinate services and events, and collaborate with building management to ensure a high-quality employee and visitor experience.

The role is fully onsite five days per week, with occasional outside-hours support for projects and events.

Qualifications

• 1-2 year prior experience coordinating a fast-paced office environment.
• Experience with hybrid/onsite office environments.
• Strong organisational skills with the ability to prioritise tasks.
• Excellent verbal and written communication and interpersonal abilities.
• Experience in delivering high standards of customer/employee experience.
• Demonstrable experience coordinating office events and facilities operations.

Responsibilities

• Ensure continuous reception desk coverage and front-of-house service.
• Lead and coordinate front of house team for events and meetings.
• Oversee recruitment, training and development for FOH London team.
• Manage workplace inboxes and respond to requests promptly.
• Oversee ticketing system and SLA adherence.
• Develop visitor management processes for a seamless experience.
• Implement and improve workplace processes across FOH teams.
• Coordinate with IT and other teams to deliver workplace goals.
• Support employees visiting London from other locations.

Skills

Organisational skills

Customer service

Communication skills

Project coordination

Team leadership

Attention to detail

Office operations

Microsoft Office (Teams/Outlook/PowerP

Tools

Microsoft Office (Teams)

Outlook

PowerPoint

Excel

Service Now

Coupa

Job description

Pacific Life Re in London is seeking a Workplace Coordinator to manage the day-to-day operations of the London office (Tower Bridge). You will lead the Front of House team, coordinate services and events, and collaborate with building management to ensure a high-quality employee and visitor experience.

The role is fully onsite five days per week, with occasional outside-hours support for projects and events.