London Office Experience Coordinator — Front of House

Haveron James; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Haveron James in London is seeking a proactive Coordinator, Front of House & Workplace Experience to lead the office experience at our Old Street/Angel location. This full-time, onsite role requires delivering a first-class visitor and employee experience, handling registrations, room bookings and rapid responses to requests in a fast-paced environment.

The ideal candidate will manage communications across Slack and email, coordinate events, onboarding, and maintain documentation while building

Qualifications

• Strong judgement and common sense.
• Ability to remain calm and effective under pressure.
• Proactive, solutions-focused approach.
• Excellent prioritisation skills and the ability to manage multiple competing demands.
• Exceptional verbal and written communication skills.
• High levels of responsiveness across Slack, email, phone and face-to-face interactions.
• A natural ability to build relationships with people at all levels of an organisation.
• A positive, professional and highly service-oriented mindset.
• Willingness to take ownership and make decisions.
• Adaptability within a fast-moving, high-growth environment.
• Previous experience in Front of House, Workplace Experience, Reception, Office Operations or a similar customer-facing environment.
• Experience operating effectively in a busy, fast-paced workplace.
• Strong organisational and administrative skills.
• Experience managing multiple priorities and responding to urgent requests in real time.
• Ideally experience using Google Workspace.
• Ideally experience using Slack or similar workplace communication platforms.
• Excellent attention to detail and customer service skills.

Responsibilities

• Own and manage the Front of House experience, ensuring a professional, welcoming and efficient environment for all visitors and employees.
• Act as the first point of contact for visitors, clients, candidates and stakeholders entering the office.
• Manage visitor registration, access procedures and workplace systems.
• Monitor workplace Slack channels, ensuring requests and enquiries are responded to promptly and routed appropriately.
• Manage the office inbox and ensure timely responses to workplace-related enquiries.
• Coordinate meeting rooms, workplace bookings and last-minute scheduling requests.
• Support the planning, coordination and delivery of internal meetings, leadership events, company gatherings and workplace initiatives.
• Maintain strong communication with facilities teams, building management, security, suppliers and service providers.
• Resolve workplace issues efficiently and escal
• Support onboarding activities and help create an outstanding first-day experience for new employees.
• Manage office supplies, deliveries, couriers and general workplace administration.
• Maintain accurate workplace documentation, procedures and records.
• Continuously identify opportunities to improve workplace operations and employee experience.

Skills

Judgement

Calm under pressure

Prioritisation

Multitasking

Communication

Relationship building

Ownership

Adaptability

Front of House experience

Tools

Google Workspace

Slack

Job description

Haveron James in London is seeking a proactive Coordinator, Front of House & Workplace Experience to lead the office experience at our Old Street/Angel location. This full-time, onsite role requires delivering a first-class visitor and employee experience, handling registrations, room bookings and rapid responses to requests in a fast-paced environment.

The ideal candidate will manage communications across Slack and email, coordinate events, onboarding, and maintain documentation while building